Receptionist Job Offer

Hello, and thank you for your interest in the position!

Front Desk Helpers is a woman-founded outsourcing company based in New Jersey, USA, established in 2015. Our areas of expertise are talent solutions for healthcare, IT, telecommunications, transportation, architecture, HR management and other fields.
Our company is being operated and doing business with our clients based on the principles of transparency, mutual respect and open communication. Front Desk Helpers is responsible for providing stable job opportunities, ongoing personal growth and collaboration with international top-tier professionals. If our values match, do not hesitate to submit your application!

Currently, we are seeking a remote Receptionist for a medical clinic in New York. This is a fully remote position, part-time position.

What are the requirements:

• All three languages: English (Upper-Intermediate), Spanish (Upper-Intermediate) and Russian (Native-Fluent). Our patients are US citizens, but also immigrants from CIS countries and Latin America.
• Excellent computer skills (ability to work with apps, CRM, emails, etc.)
• Previous experience in a call center (be ready for 50 incoming calls) is a plus
• High level of customer service to provide the right support for the patients
• Quick learner (to learn medical information)
• Detail orientation, as we are working with insurance policies
• Punctuality
• Fast-speed internet connection
• Your own computer or a laptop

Schedule:

Monday-Friday from 9am to 2pm, shifts according to New York time (UTC-5).There are options to work additional hours.

What do we offer:

• We provide 2 weeks of paid training for new employees.
• Competitive salary. We pay in USD twice per month.
• Work in an experienced team under the supervision of a manager.
• Ability to work remotely in the afternoon hours.
• 7 days of paid vacation annually after one year of employment.
• We provide our employees with hardware IP phones as the instrument to connect to USA customers as well as all the necessary software (CRM, virtual fax machine, SMS service, VPN).
• Open-minded management, who are easy to contact.
• Equal opportunities for people of any age, gender, or nationality.

Responsibilities:

• Receiving different range of phone calls from clients
• Scheduling appointments with doctors, as well as rescheduling appointments
• Registration of new clients in a computer system
• Direct client’s messages/requests/questions to the medical team
• Few other reception-related tasks

Please, note that you will have to watch training videos, read manuals and pass training with team-lead. The training contains a big volume of medical information, data about doctors’ availability, insurance details, a memo about clinic specialization, and many others. After the training, you will pass the test.

Please, apply for the position below.

Thank you!