Front Desk Helpers – leading IT company in Digital Remote Services
About Us
We are a woman-founded and woman-run outsourcing company founded in 2015 located in NJ, USA. Our Founder and CEO Anjelika Alkhasyan has experience in coordinating different business spheres working with companies from the USA and Canada of any size.
We started in 2015, long before 2020 and COVID-19 pandemic limitations, it was our beginning to implement a model of virtual offices with a small team. Now we successfully provide remote services in more than 170+ specialties in such industries as:
- IT development and engineering
- Healthcare
- Financial services
- Educational services
- Consumer products and services
- Logistics and transportation
- Business products and services
- Real estate
- Retail
- Hospitality industry
- Homecare agencies
- Medical companies
- Trucking and Delivery companies
In those directions we cover the remote positions, providing companies with dedicated remote employees. Each of our remote employees is provided with a virtual workstation and a phone station will easily replace an office employee.
- Virtual Assistance
- Dispatching Services
- Technical Support Specialists
- IT Specialists
- Software and App Developers
- Telecommunication And Network Specialists
Learn more about our company, partnership policies, services provided and advantages of cooperation from the presentation for 2023
Our HR Management and Collaboration Circle
Proprietary Model for Anti-crisis Support
We provide a crisis solution for any business based on dedicated remote teams. This is the right way to keep your company operational for the period of forced restrictions.
- Competitive remote employee services pricing for business – starting from $12/hour
- The agent training period is reduced to 48 hours
- Quick turnkey VOIP solution. Connect your phone line in 180 minutes. The order is shipped within 24 hours.
- Comprehensive technical support for IT infrastructure
- Flexible solutions for enterprise management
Our Goals
Our goal is to help businesses and companies grow by avoiding the most actual expenses with the help of our highly persistent IT solution. Our base is a combination of professional equipment, cloud platforms and a range of proprietary software. We have built platforms to cover telecom, dispatching and HR management needs.
By selecting the most suitable specialists, preparing and following the project plan and providing regular reports, you get a 100% expected solutions to make our partners happy with their businesses.
Our Offices
Our headquarters is located in Old Bridge, NJ. We also have two offices located in Northern Europe, Ukraine.
Basically, our employees work remotely, doing their job using our latest telecommunication and equipment solutions. The combination of a physical phone station and a cloud-based innovative PBX Platform allows process operations fast and without any interruptions.
Reviews of Our Services
Check what our clients say about us on our Reviews and Testimonials page.
“The team is doing very well. We are extremely pleased.”
Tracie A., New York
Our Team
Find and select the right professional, and coordinate the team is not an easy job. Our team is friendly and always happy to connect with new people. Our team regularly conducts continuing education, and at annual meetings, we discuss interesting topics.
Why Remote Employees?
Most of the companies all around the world already have a plan to hire remote employees which creates comfortable conditions in order to get more potential and productivity and increase their employee satisfaction level.
Outsourcing opportunities have been recognized and actively being used in the work of online industries giants, and every year the demand for remote employees increases. Nowadays, the distributed team is a top priority in each company who is working seriously on the optimization of their expenses and business processes. Companies like Microsoft or Google are an example who receive the services of the distributed developers, located overseas.
Front Desk Helpers means that everyone found his place in the growing industries and apply their skills in the best possible way. We have selected the most popular departments and build our strategy to provide actual services. Our family consists of HR, Compliance, Front Desk, Marketing, IT, Technical Support and Billing departments. Anytime we are ready to do what we have to do and it’s always business-like.
Why Outsourcing?
We know how hard it is to build your own business. Too many anxieties with hiring employees, recruitment process, office rent, equipment and it’s settings, staff supervising and the biggest concern – taxes.
Cooperation with us opens you an opportunity to avoid investments on the following:
HR and recruitment
Save your time on learning hundreds of CVs and interviewing. No dismissal consequences.
No taxes – don’t pay extra
No taxes, no insurance, no vocational and sick days.
No office – no office costs
No rent and no need to supply any sort of equipment.
International multilingual team
All of our agents speak at least 2 languages. But each year our multilingual team is growing.
Focus on your own business
Delegate your tasks to a skilled team that honestly doesn’t require personal presence.
Ability to work 24/7
Our agents work in your time zone, or another schedule on your demand.
We Are Not Freelancers. Better:
Cooperate with us is not just hire a freelancer. Our company uses an outsourced professionals management model and our own innovative technology and telecommunication solutions to successfully complete any complexity tasks.
Aimed for a long term cooperation
However, we are opened to assist your business for a short period as well. The advantage of cooperation with us is obvious: you don’t waste your time to find who matches your criteria to be on top with your tasks.
- All of our agents pass a pre-interview with us regarding the industry they are supposed to be involved in.
- Customer satisfaction can be reached thanks to our reliable co-workers, proved by previous performance.
- The core of success is our developed HR managing system.
- All of our employees pass regular education to stay always on top of their working areas and actual trends both technical and mental.
Human Difference
✔ Human interaction
We are not just answering service. We make calls, close deals, receive calls and assign them to the corresponding department or technician. Want your customers to be satisfied? We will give a call asking for feedback on the finished job:
- Experienced in providing the client with all the information about the best solution for their problem.
✔ Understanding the client’s problem, not just taking note
Clarifying how many technicians are ready and able to take orders on a daily basis, prioritizing the tasks, jobs, and issues:
- Controlling and monitoring the process of every job.
- Solving the issues with clients that call with complaints.
✔ You receive any reports you need
We collect and organize all received information, collect reports, checking every single detail to make sure you have everything noted and inputted into the dashboard or delivered to the correspondent department:
- Controlling payments.
Highly Qualified Personnel
As soon as you received our consultation and ready to move forward, we send you a quote and reach the agreement on our future cooperation:
- This time you can teach and tell us all your expectations.
- Perform and explain your tasks directly to our agents – your future team, getting an acquaintance with the staff.
- Learn everything about your future team skills, share your protocols, give any advice and select who you think fits perfectly your requirements.
Our goal here is 100% of your satisfaction with the job performance of our agents.
How Do We Start in 5 Easy Steps
Once you become our partner you can delegate your work tasks to us. We take on ourselves to set up everything and provide all the necessary equipment for our remote employees. So anytime we are ready to take care of all incoming and outcoming calls, make reports, collect data, do research and stay online 24 hours a day. Quality assurance and monitoring of how our workers do is also an obligation from our side. After that, we provide you any detailed report as you might request. Basically, this process can be divided into 5 single steps:
1. Introduction
Give us all the information regarding your industry and the tasks you expect to be done by us. We will analyze it, make some research and pay attention to all possible details.
2. Development Plan
We build a project plan. Find and select the most appropriate specialists to fit your requirements. Train them and familiarize them with upcoming tasks.
3. Team Building
We schedule an interview to introduce you to your new staff and start the training – we learn the tasks and working processes with you and select the most appropriate employees based on your feedback.
4. Project Start
This is a day when your business will change because of our companies cooperation. Open a new page of your company – now you optimize and cut your expenses up to 65%.
5. Successful Cooperation
From now on you receive reports and analyze efficiency. You have our support team 24/7 attentive to all your requests.
Among Our Technical Partners
Our Referral Program
If you’re satisfied with our partnership so far, we’d like to introduce you to our referral program. It’s simple and straightforward and offers some benefits to you.
Recommend us to another potential client and they take us on – we offer you credit that can either be deposited to your account or applied to future bills. Our work isn’t just with dispatchers, but also front and back-office support, call centers and marketing services. So there are no limits of spheres we can be recommended in.
The referral program we’re offering would help you earn a 5% extra commission on each invoice paid by the client you refer to. Interested?
Why Do We Value Our Cooperation
Customer satisfaction is our top priority. We are aimed to show you next: if you want to get something you hadn’t before – try to do something you didn’t do before.
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Telecommunication And Network Specialists
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