HIPAA

Front Desk Helpers – leading IT company in Digital Remote Services

About Us

Anjelika

We are a woman-founded and woman-run outsourcing company founded in 2015 located in NJ, USA. Our Founder and CEO Anjelika Alkhasyan has experience in coordinating different business spheres working with companies from the USA and Canada of any size.

Today, we successfully offer our services in such industries as:

  • IT development and engineering
  • Health
  • Financial services
  • Consumer products and services
  • Logistics and transportation
  • Business products and services
  • Real estate
  • Retail
  • Hospitality industry
  • Homecare agencies
  • Medical companies
  • Trucking and Delivery companies

In those directions we cover the remote positions, providing companies with dedicated remote employees. Each of our remote employees is provided with a virtual workstation and a phone station will easily replace an office employee.

You can find the full list of available professions to hire in our company on our Remote Employee professions section.

Our technology circle consists of 8 elements: Contact Center, IM/Chat, Application Integration, Collaboration Client, Presence, Unified Messaging, Conferencing, and Voice.

Our technology circle

Proprietary Model for Anti-crisis Support

We provide a crisis solution for any business based on dedicated remote teams. This is the right way to keep your company operational for the period of forced restrictions.

  • Competitive remote employee services pricing for business – starting from $7/hour
  • The agent training period is reduced to 48 hours
  • Quick turnkey VOIP solution. Connect your phone line in 180 minutes. The order is shipped within 24 hours.
  • Comprehensive technical support for IT infrastructure
  • Flexible solutions for enterprise management

Our Goal

Our goal is to help businesses and companies grow by avoiding the most actual expenses with the help of our highly persistent IT solution. Our base is a combination of professional equipment, cloud platforms and a range of proprietary software. We have built platforms to cover telecom, dispatching and HR management needs.

By selecting the most suitable specialists, preparing and following the project plan and providing regular reports, you get a 100% expected solutions to make our partners happy with their businesses.

Offices

Our headquarters is located in Old Bridge, NJ. We also have two offices located in Nothern Europe, Ukraine.

Basically, our employees work remotely, doing their job using our lastest telecommunication and equipment solutions. The combination of a physical phone station and a cloud-based innovative PBX Platform allows process operations fast and without any interruptions.

Reviews

You can check what our clients say about us on our Reviews and Testimonials page.

“The team is doing extremely well!”

Tracie A, New York

Our Team

Find and select the right professional, and coordinate the team is not an easy job. Our team is friendly and always happy to connect with new people. Our team regularly conducts continuing education, and at annual meetings, we discuss interesting topics. Check for our latest 2019 party photos.

We are closely connected to digital marketing including context and targeting research, advertisement, SEO and even social network management and promotion.

Why Remote Employees?

Most of the companies all around the world already have a plan to hire remote employees which creates comfortable conditions in order to get more potential and productivity and increase their employee satisfaction level. Outsourcing opportunities have been recognized and actively being used in the work of online industries giants, and every year the demand for remote employees increases. Nowadays, the distributed team is a top priority in each company who is working seriously on the optimization of their expenses and business processes.  Companies like Microsoft or Google are an example who receive the services of the distributed developers, located overseas.

Front Desk Helpers means that everyone found his place in the growing industries and apply their skills in the best possible way. We have selected the most popular departments and build our strategy to provide actual services. Our family consists of HR, Compliance, Font Desk, Marketing, IT, Technical Support and Billing departments. Anytime we are ready to do what we have to do and it’s always business-like.

We Are Not Just Freelancers. Better.

Cooperate with us is not just hire a freelancer. Our company uses an outsourced professionals management model and our own innovative technology and telecommunication solutions to successfully complete any complexity tasks.

Aimed for long term cooperation

However, we are opened to assist your business for a short period as well. The advantage of cooperation with us is obvious: you don’t waste your time to find who matches your criteria to be on top with your tasks.

  • All of our agents pass a pre-interview with us regarding the industry they are supposed to be involved in.
  • Customer satisfaction can be reached thanks to our reliable co-workers, proved by previous performance.
  • The core of success is our developed HR managing system.
  • All of our employees pass regular education to stay always on top of their working areas and actual trends both technical and mental.

Human Difference

Human interaction

We are not just answering service. We make calls, close deals, receive calls and assign them to the corresponding department or technician. Want your customers to be satisfied? We will give a call asking for feedback on the finished job. 

  • Experienced in providing the client with all the information about the best solution for their problem
  • Closing the sales funnel
Understanding the client’s problem, not just taking note

Clarifying how many technicians are ready and able to take orders on a daily basis, prioritizing the tasks, jobs, and issues. 

  • Controlling and monitoring the process of every job.
  • Solving the issues with clients that call with complaints. 
You receive any reports you need

We collect and organize all received information, collect reports, checking every single detail to make sure you have everything noted and inputted into the dashboard or delivered to the correspondent department.

  • Controlling payments

Need Employees for Your Startup? We Help

We have the option you will definitely like! Our IT department provides services of multilingual remote engineers, developers, L1/L2 tech support to satisfy growing market demand for a Front end and Back end developers, web designers, PHP, Angular developers due to the rapid development of the IT-spere.

✔ If you are a new startup company

We’ll analyze the prospective volume of work and divide the tasks between the specialists – and we are able to suggest a specialist or the whole team in the necessary area. Our employees will be providing reports of the tasks performed under the guidelines of the team leader of our or your company.

✔ If your project lacks an IT specialist

…in a certain area, you may address our company by clicking the button below. In this case, our representative will consult you and we’ll choose a needed person and will get him ready for your project together. It’s free!

✔ If you have a long-lasting project, plan to organize an IT-department of your own and hire a number of specialists of different ranks

…our company can help you with Business Process Outsourcing (BPO) for small, medium and large companies. It includes building the whole department of engineers and technicians, working in the sphere of project management. Our specialists help to study and to construct the total structure of the department, to adjust all the processes,  and optimize them if necessary.

Why Outsourcing?

We know how hard it is to build your own business. Too many anxieties with hiring employees, recruitment process, office rent, equipment and it’s settings, staff supervising and the biggest concern – taxes.

Looking for outsourcing services and can't figure out where to start? We will help
Outsourcing brings better results than you can imagine. Just think in a day, when your office bills stop

Cooperation with us opens you an opportunity to avoid investments on the following:

  • HR and recruitment

Save your time on learning hundreds of CVs and interviewing. No dismissal consequences.

  • No taxes – don’t pay extra.

No taxes, no insurance, no vocational and sick days.

  • No office – no office costs

No rent and no need to supply any sort of equipment. Moreover – no bills by the end of the month.

  • International multilingual team

All of our agents speak at least 2 languages. But each year our multilingual team is growing.

  • Focus on your own business

Delegate your tasks to a skilled team that honestly doesn’t require personal presence.

Highly Qualified Personnel!

#AntiCrisisManagement – agents training reduced to 48 hours in some cases!

As soon as you received our consultation and ready to move forward, we send you a quote and reach the agreement on our future cooperation.

  • This time you can teach and tell us all your expectations
  • Perform and explain your tasks directly to our agents – your future team, getting an acquaintance with the stuff.
  • Learn everything about your future team skills, share your protocols, give any advice and select who you think fits perfectly your requirements

Our goal here is 100% of your satisfaction with the job performance of our agents.

How Do We Start in 5 Steps

Once you become our partner you can delegate your work tasks to us. We take on ourselves to set up everything and provide all the necessary equipment for our remote employees. So anytime we are ready to take care of all incoming and outcoming calls, make reports, collect data, do research and stay online 24 hours a day. Quality assurance and monitoring of how our workers do is also an obligation from our side. After that, we provide you any detailed report as you might request. Basically, this process can be divided into 5 single steps:

1. Introduction

Give us all the information regarding your industry and the tasks you expect to be done by us. We will analyze it, make some research and pay attention to all possible details.

2. Development Plan

We build a project plan. Find and select the most appropriate specialists to fit your requirements. Train them and familiarize them with upcoming tasks.

3. Team Building

We schedule an interview to introduce you to your new staff and start the training – we learn the tasks and working processes with you and select the most appropriate employees based on your feedback.

4. Project Start

This is a day when your business will change because of our companies cooperation. Open a new page of your company – now you optimize and cut your expenses up to 65%.

5. Successful Cooperation

From now on you receive reports and analyze efficiency. You have our support team 24/7 attentive to all your requests.

Referral Program for Partners

If you’re satisfied with our partnership so far, we’d like to introduce you to our referral program. It’s simple and straightforward and offers some benefits to you.

If you recommend us to another potential client and they take us on – we offer you credit that can either be deposited to your account or applied to future bills. Our work isn’t just with dispatchers, but also front and back-office support, call centers and marketing services. So there are no limits of spheres we can be recommended in.

The referral program we’re offering would help you earn a 5% extra commission on each invoice paid by the client you refer to. Interested? Contact us

Why Do We Value Our Cooperation

Customer satisfaction is our top priority. We are aimed to show you next: if you want to get something you hadn’t before – try to do something you didn’t do before.


    SERVICES

    Virtual Assistance

    Dispatching Services

    Technical Support Specialists

    IT Specialists

    Software and App Developers

    Telecommunication And Network Specialists


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