CLOSED VACANCY
Hello, and thank you for your interest in the position!
Front Desk Helpers is a woman-founded outsourcing company based in New Jersey, USA, established in 2015. Our areas of expertise are talent solutions for healthcare, IT, telecommunications, transportation, architecture, HR management and other fields. Our company is being operated and doing business with our clients based on the principles of transparency, mutual respect and open communication.
At the moment we are looking for a remote Front Desk Agent to join the New York home health agency.
The skills we are looking for:
- Proficiency in spoken and written English, Spanish and Russian (preferably)
- Computer skills (Gmail, CRM, Bitrix24).
- Excellent communication and interpersonal skills
- Your own computer and access to the internet.
- Highly organized, with strong attention to detail and the ability to manage multiple tasks simultaneously.
- Be ready to handle a bit volume of calls daily
- Previous experience in a call-center is a big plus
- Motivated self-starter with a positive attitude and a strong work ethic.
What is the work schedule:
Mon-Fri 9:00 am — 5:00 pm according to New York time.
What do we offer:
- Competitive salary paid bi-weekly in USD.
- Work in an experienced team, under the supervision of a manager.
- Ability to work remotely
- 7 days of paid annual vacation after one year of employment.
- Bonus system as a way for employees to express appreciation to each other.
- Self-development courses powered by popular platforms.
- We provide our employees with IP phones as the instrument to connect to USA customers as well as all the necessary software (CRM, virtual fax machine, SMS service, VPN).
- Open-minded management, who are easy to contact.
- Equal opportunities for people of any age, gender, or nationality.
- Opportunity to learn such skills as adaptability, conflict resolution, prioritization & time management, work ethic, professional email communication, report preparation, etc.
What would be your responsibilities:
- Receive and organize incoming calls, addressing the questions or issues of the caller appropriately.
- Handle calls from English, Russian, and Spanish phone support lines to assist a diverse client base.
- Work with CRM Bitrix24 to track and manage all leads efficiently.
- Return calls to leads generated from website requests, ensuring timely and professional follow-up.
- Provide exceptional customer service to all callers, addressing their needs and concerns effectively.
- Accurately document and update client interactions and information in the CRM system.
- Coordinate with other team members and departments to ensure seamless service delivery.
- Address and resolve any issues or complaints from clients in a professional manner.
Apply by sending your resume in English to our email career@frontdeskhelpers.com together with cover letter and your salary expectations
Looking forward to hearing from you!