CLOSED VACANCY
We are currently looking for a remote Intake Specialist in one of our projects – a New York home care agency.
Our clients are seniors who are in need of assistance from home health aides. Our task is to obtain permission for quality home care services for seniors. If you know how to work with people, listen to their needs, coordinate their actions, and have decision-making and planning skills — you will enjoy the position. We have a strong supportive team and a supervisor who has a reputation as a demanding, yet executive person.
If you know how to work with people, listen to their needs, coordinate their actions, and have decision-making and planning skills – you will enjoy the position. We have a strong supportive team, and a supervisor who has a reputation as a demanding, yet an executive person.
Requirements:
- Proficient in spoken and written English and Russian languages.
- Computer skills (Gmail, Excel, CRM, Calendars, working with files in different formats).
- Ability to multitask and prioritize.
- Strong interpersonal and communication skills.
- Solid organizational skills.
- Effective problem-solving skills.
- High level of stress resistance.
- Detail-oriented personality.
- Your own computer and access to the internet.
Responsibilities:
- Communicate with patients and their designated representatives.
- Educate clients and their families about the available waiver programs, their benefits, and the application process.
- Collect documentation for home health services.
- Ensure that all necessary paperwork is completed accurately and submitted within specified deadlines.
- Follow-up on documentation status.
- Check-ups with patients after they have received the home health services.
- Make outbound phone calls to medical establishments to represent company services in order to obtain new patients.
- Receive incoming phone calls.
- Assist clients in completing application forms, ensuring accuracy and completeness.
- Address any questions or concerns the clients may have regarding the application process.
- Stay updated on changes in regulations, policies, and eligibility criteria for NHTD Waiver, TBI Waiver, and Private Care Coordination programs.
- Perform other duties as assigned.
What is the work schedule:
Mon-Fri 9:00 am — 5:00 pm according to New York time (UTC-5).
What do we offer:
- Work in an experienced team, under the supervision of a manager.
- Ability to work remotely in the afternoon hours.
- Paid vacation after one year of employment.
- We provide our employees with hardware IP phones, as the instrument to connect to USA customers as well as all the necessary software (CRM, virtual fax machine, SMS service, VPN).
- English and Spanish lessons for employees.
- Self-development courses powered by famous platforms.
The position will fit people who like challenges, are willing to learn new soft skills through solving difficult problems, are able to handle a high workload, and would enjoy working with elderly people (including people with mental and physical disorders, and people living in poor conditions). The specialist should be ready for complexities and new or unexpected tasks during the shifts.
Send your resume in English to our direct email: career@frontdeskhelpers.com
Looking forward to meeting you at the interview!
