Staffing Specialist

Front Desk Helpers is a woman-founded outsourcing company based in New Jersey, providing talent solutions across healthcare, IT, telecommunications, transportation, HR, and more since 2015. We operate with transparency, mutual respect, and open communication, offering stable job opportunities and professional growth.

We are looking for a Staffing Specialist to support a New York home care agency. Our mission is to ensure high-quality home care services for seniors by efficiently assigning caregivers, maintaining compliance, and coordinating schedules. If you are detail-oriented, highly organized, and experienced in homecare staffing, we encourage you to apply!

Responsibilities: 

• New Case Staffing: Assign caregivers to new cases, ensuring the right match based on skills, language, location, and availability. Coordinate schedules and confirm assignments with caregivers and patients.
• Authorization Follow-Up: Monitor and confirm that all required authorizations are obtained and up to date.
• Hospital Follow-Up: Track patient hospitalizations and coordinate staffing for discharge planning.
• Missed In/Out Calls: Address and follow up on any missed clock-ins or clock-outs.
• Call Maintenance: Manage incoming and outgoing calls related to staffing needs.
• Existing Patient Staffing: Assist in filling open shifts to ensure continuity of care.
• Update Aide Availability: Maintain and update caregiver schedules and availability.
• Plan of Care (POC) Updates: Ensure caregiver assignments align with the patient’s care plan.
• HHA Exchange App Support: Assist caregivers with accessing and using the HHAExchange app, including sending access links.
• In-Service Follow-Up: Ensure caregivers complete all required in-service training.
• Attendance Reports: Monitor and generate reports on caregiver attendance and compliance.
• Float Coordinator Support: Step in as a float coordinator when needed.
• Written Explanation Follow-Up: Review and follow up on caregiver explanations regarding policy infractions or discrepancies.
• Other Duties as Assigned: Support the staffing department with additional tasks as needed.

Qualifications: 

• Previous experience in home care staffing or a related role preferred.
• Strong organizational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Proficiency in Microsoft Office Suite and home care scheduling software (HHAExchange preferred).
• Bilingual skills (English and Russian/Spanish) are a plus.

Schedule:

Mon-Fri 9 am — 5:00 pm according to New York time. 

Why Join Us?

• We provide 2 weeks of training for new employees.
• Supportive and collaborative team environment.
• Ability to work remotely in the afternoon hours.
• Paid vacation after one year of employment.
• Bonus system as a way for employees to express appreciation to each other.
• We provide our employees with IP phones as the instrument to connect to USA customers as well as all the necessary software (CRM, virtual fax machine, SMS service, VPN).
• Open-minded management, who are easy to contact.
• Equal opportunities for people of any age, gender, or nationality.
• Opportunities for professional growth and development.
• The chance to make a meaningful impact in the home care industry

Kindly attach your CV in English and include your salary expectations in USD, preferably in USD/hr, and send to career@frontdeskhelpers.com

We look forward to hearing from you!