Remote Help Desk Support Agents Outsourcing:
Reliable Recruiting and Management
- Save up to 65% on operational costs with our outsourcing solutions
- Benefit from our multilingual expertise, helping us deliver exceptional support to customers worldwide
- Pay only for the hours worked
Start Growing Your Business Today!
Pain Points & Solutions
Common Issues in Help Desk Management
Escalating Costs:
Recruitment, training, salaries, benefits, and infrastructure strain budgets
Coverage Gaps:
Achieving 24/7 personalized support without overspending
Skill Shortages:
Finding and retaining highly trained agents is time-intensive and costly
Limited Scalability:
Adapting to seasonal or unexpected changes is difficult
How FDH Breaks Through These Barriers
FDH scales operations in 48 hours with highly trained agents and AI-powered support
We help businesses save up to 65% by eliminating recruitment, HR, and infrastructure costs
FDH covers all expenses related to finding and preparing candidates
Our agents receive continuous training and provide 24/7 support tailored to your business need
Access to 1M+ Global Candidates: A diverse pool of multilingual specialists from around the world
We adapt our support services to fit your unique business model and industry requirements
We deliver consistently high-quality service that enhances your brand reputation and customer satisfaction
Services & Details
Our Offering Include:
Multilingual Customer:
Support (L1-L4)
Multilingual Technical:
Support (L1-L4)
Ticket & Schedule Management:
Efficient prioritization, tracking, and resolution
IT Support
Multi-Channel Support with AI-Assistant
Enabled
High Call Handling Volume:
Over 100,000 minutes of calls managed daily, maintaining a 99.8% uptime
Custom Workflow Integration:
Adapts to internal systems seamlessly
Escalation Management:
Expert handling of complex issues
Seamless Integration with CRM and EMR Systems:
Our virtual help desk agents are skilled in working with popular CRM and EMR systems, including Bitrix24 CRM, and can efficiently resolve technical issues, manage accounts, handle product inquiries, and address general support needs.
Why FDH is the Right Choice for Your Business
Complete HR Management
From recruitment to onboarding and training
Top Talent
Agents trained in both technical and soft skills
Standards
Adherence to HIPAA and PCI DSS standards
Multilingual Support
We offer multilingual support for seamless global communication
Personal Contact
A personal point of contact for all account-related needs
U.S. Company
As a U.S.-based company, we're trusted for our understanding of the local business landscape
HIPAA-Compliant
Trusted for HIPAA-compliant telehealth and front-desk services since 2015
Deadlines
Operations can be scaled within 48 hours, adapting quickly to changing demands
Advanced Tech Proficiency
Expertise in CRM and ticketing systems like Salesforce and Zoho Desk
Reviews and Testimonials
Get inspired by these stories
Great service! Very organized and cooperative.
Olenka M.
Los Angeles
The team is doing very well. We are extremely pleased.
Tracie A
New York
I’ve had previous experience with remote teams. FDH has a completely new approach to call center services, nice price, and I freed up time for other projects.
Willie B
New York
Guys, your remote staff works great. Best of all without direct supervision! I wish I’d met you a couple of years ago.
Carla A.
Chicago
FDH
Statistics
10
Years in business
120+
Employees from 25 countries
200+
Types of Remote Specialists and AI-Agents
Frequently Asked Questions
Explore our frequently asked questions to learn more about features, security, integration capabilities, and more
How quickly can I onboard FDH agents for my business?
After accepting the quote, 96% of positions are filled within 14 days or less. We schedule interviews until you're satisfied, and onboarding begins immediately after. This provides faster service for your business—without any delays
Can FDH agents handle technical queries?
After accepting the quote, 96% of positions are filled within 14 days or less. We schedule interviews until you're satisfied, and onboarding begins immediately after. This provides faster service for your business—without any delays
Are your agents trained in specific tools?
After accepting the quote, 96% of positions are filled within 14 days or less. We schedule interviews until you're satisfied, and onboarding begins immediately after. This provides faster service for your business—without any delays
When can I reach support?
After accepting the quote, 96% of positions are filled within 14 days or less. We schedule interviews until you're satisfied, and onboarding begins immediately after. This provides faster service for your business—without any delays
Do you operate only within the IT industry?
After accepting the quote, 96% of positions are filled within 14 days or less. We schedule interviews until you're satisfied, and onboarding begins immediately after. This provides faster service for your business—without any delays
What is the cost of hiring FDH agents?
After accepting the quote, 96% of positions are filled within 14 days or less. We schedule interviews until you're satisfied, and onboarding begins immediately after. This provides faster service for your business—without any delays
How do you protect my data?
After accepting the quote, 96% of positions are filled within 14 days or less. We schedule interviews until you're satisfied, and onboarding begins immediately after. This provides faster service for your business—without any delays
Contact us now and discover how you can take your business to the next level!
Contact Us
Your business's success depends on your team and management, as the right staff boost your effectiveness
Cut 65% costs now
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