Bilingual Sales Specialist (Healthcare Industry)

Hello, and thank you for your interest in the position!

About Us:
Front Desk Helpers Company has been providing outsourcing services for US companies since 2015. We work with over 14 clients across industries such as healthcare, architecture, real estate, marketing, IT development, and more.

We are currently looking for bilingual Sales Specialists to join one of our New York healthcare projects. This project is dedicated to assisting elderly individuals with devices to monitor their vital signs, reducing hospitalizations through proactive care.

This is a fully remote, full-time position. Details below:

Requirements:

• Language Skills: Advanced proficiency in English and native or fluent proficiency in Spanish.
• Technical Proficiency: Excellent computer skills, including office programs, CRM, email handling, and mobile app navigation (Android/iOS).
• Sales & Communication: Proven sales skills to promote and upsell healthcare solutions effectively. Experience in customer support is a strong advantage.
• Problem-Solving & Patience: Ability to resolve technical issues and explain steps clearly to non-tech-savvy patients.
• Healthcare Knowledge: Ability to learn and use medical terminology to interpret telemedicine appointments.
• Additional Needs:
  • Fast and stable internet connection.
  • Personal computer or laptop with a minimum of 8GB RAM.

Schedule:

• Monday – Friday, 9 AM – 5 PM or 10 AM – 6 PM, based on New York time (UTC-5).

What We Offer:

• Paid training to ensure you’re fully prepared for your role (probation period lasts 2 weeks, paid at $4/hour). After probation, the rate increases to $6/hour.
• A supportive team environment with managerial guidance.
• The flexibility of remote work.
• 7 paid vacation days annually after one year of employment.
• Open and accessible management.
• Equal opportunity employment for individuals of all backgrounds.
• Opportunities for self-development through courses and training.
• All necessary software provided (CRM, virtual fax machine, SMS service, VPN, telephony).

Your Responsibilities:

1. Communicate with potential patients to offer and assist with the installation of medical devices for vital sign monitoring.
2. Conduct sales and upsell healthcare solutions during patient interactions, including cold and warm calls.
3. Schedule telemedicine appointments with Nurse Practitioners for elderly individuals.
4. Provide detailed step-by-step support to patients or caregivers for installing and using medical mobile apps, including submitting readings from devices like blood pressure monitors and pulse oximeters.
5. Connect all daily video calls (2-4 daily) between patients and providers.
6. Coordinate and schedule endocrinology patients’ appointments with providers.
7. Review provider notes daily (5-6 providers, approximately 12-15 patients per provider) and ensure documentation accuracy.
8. Ensure endocrinology patients’ records are complete, including lab results, PCP notes, and diabetic numbers, and send notes to the appropriate medical assistants for follow-up.
9. Perform confirmation calls to ensure appointments and services are aligned with patient needs.
10. Assist with additional administrative tasks as requested by management.

This position offers a chance to make a meaningful impact on the lives of elderly patients while gaining valuable experience in the healthcare industry.

Apply today to join our team and contribute to a project that combines care, technology, and innovation!