CLOSED VACANCY
Hello, dear future employee! If you are a confident, fast-learning, and dedicated person, who is looking for the perfect team to join – you are in the right place!
We are a company based in the USA. Looking for a candidate for a coordinator in an American home care agency. Our clients – are seniors who are in need of assistance from health aides, we organize home care services for them.
Our requirements:
- English (Intermediate-Advanced) // Russian (Native-Fluent)
- Excellent computer skills
- Professional Etiquette
- Ability to multitask and prioritize
- Ability to work in a team
- Experience in the customer support field
- Stress resistance
Responsibilities:
- Control nannies on their visits to patients in CRM system
- Talk to patients & assist in resolving any questions they have
- Call hospitals & insurance plans in case
- Look for a replacement of a nanny in case of need
- Prepare reports and communication notes about any changes in the patient’s schedule or health conditions.
Schedule:
- Mon-Fri 09.00 am – 5.00 pm New York time (16:00 – 00:00 Kyiv time zone). During summer overtime is possible which is paid x1.5 of the hourly rate.
What do we offer:
- We provide 2-3 weeks of paid training for new employees.
- We do reevaluate the rate based on employees’ work results to increase the salary.
- Overtime is paid 1.5 times the usual hourly rate.
- Work in an experienced team, under the supervision of a manager.
- Ability to work remotely in the afternoon hours.
- Paid vacation after one year of employment.
- Bonus system as the way for employees to express appreciation to each other.
- We provide our employees with IP phones, as the instrument to connect to USA customers as well as all the necessary software (CRM, virtual fax machine, SMS service, VPN).
- Open-minded management, who are easy to contact.
Please, send your resume to career@frontdeskhelpers.com
Looking forward to hearing from you!