Remote Medical Care Agent

Front Desk Helpers (frontdeskhelpers.com) is a woman-founded outsourcing company based in New Jersey, USA, established in 2015. Our expertise concentrates on providing talent solutions across various industries, including healthcare, IT, telecommunications, transportation, architecture, HR management, and more.

At Front Desk Helpers, we are committed to offering stable job opportunities, encouraging ongoing personal growth, and enabling collaboration with top-tier international professionals. If our values align with yours, we encourage you to submit your application! We are currently seeking a Remote Medical Care Agent for a medical clinic in New York. This is a fully remote, full time position.

Please note that candidates will be required to complete training with the manager. The training covers a substantial amount of medical information, including details about doctors, insurance information, clinic specialization, and more.

Responsibilities:

• Make outgoing calls to the patients of the clinic
• Do follow up on patient health by asking standard questions
• Enter answers to the question into the system
• Responding to patients’ questions
• Build a positive/trusting relationship with patients
• Manage the schedule depending on the load of work

Qualifications:

• Proficiency in English and Russian
• Previous experience in the medical field or medical education
• Excellent telephone communication skills
• High level of customer service expertise
• Ability to manage difficult customers effectively
• Strong communication and organizational skills
• Ability to work independently and manage time efficiently

Working hours 

• The working hours are from 11am to 7pm New York time, totaling 40 hours per week

Compensation:

• This role provides a competitive monthly salary, including compensation during the training time. We are offering a rate of $4 per hour during training and $7 per hour thereafter.

What do we offer:

• Paid training to prepare you for work in the new company
• A competitive salary that is paid in USD
• The opportunity to work within an experienced team with supervisory support
• A chance to start a new career path in the medical field
• The ability to work remotely
• Learn how to work with world-used programs and applications
• Seven days of paid vacation annually after one year of employment
• Open-minded management that is easy to contact
• Equal opportunities for individuals of any age, gender, or nationality

How to Apply: Interested candidates should submit their resume in English to career@fontdeskhelpers.com

Looking forward to hearing from you!