Why will artificial intelligence and chatbots never replace the call center operator?

Progress never stops, and every year new technologies and methods are introduced to make every day work easier, to make life and work more comfortable and enjoyable. Over the past decades, such a profession as call center operator has become virtually indispensable, as workers are needed in banking, medical, industrial, and many other areas of human activity. This is a person who is the connecting part between the client and the company, and therefore the results of his work directly affects the efficiency and success of the company as a whole. But can a call center operator be replaced by […]