Outsourcing: a guide for hesitant business owners WHAT IS OUTSOURCING OR BUSINESS PROCESS OUTSOURCING (BPO)? Outsourcing is a business strategy that involves hiring an external company or individual to perform specific tasks or functions that an in-house team could do. BPO can be a great way for businesses of all sizes to save time and money, access specialized skills and expertise, and improve efficiency. By outsourcing tasks, companies can focus on their core competencies and leave non-core activities to experts who can complete them faster and more efficiently. According to the latest surveys conducted by global research agencies more than […]
Call center support for modern business development Call center role Today, call centers play an essential role in many companies. They are the primary contact point for customers needing help with products or services. Moreover, modern call centers are crucial to customer trust and retention, so many industrial leaders don’t spare any money for their development. Statistics agencies’ reports say that poor customer service costs US companies $41 billion a year in lost customers and sales. 86% of customers are ready to pay more for a better customer experience.73% of customers say that one extraordinary experience raises their expectations of […]
Will AI replace the call center operator? Progress never stops, and every year new technologies and methods are introduced to make every day work easier, to make life and work more comfortable and enjoyable. Over the past decades, such a profession as call center operator has become virtually indispensable, as workers are needed in banking, medical, industrial, and many other areas of human activity. This is a person who is the connecting part between the client and the company, and therefore the results of his work directly affects the efficiency and success of the company as a whole. But can […]
Outsourcing in modern business models Economics Environment In the situation of anti-crisis decisions and tight-belt economic opportunities, remote outsourcing services and virtual optimization of current business processes are popular and demanded solutions in the USA and Canada. Most business owners choose the support of outsourcing providers because of the low rates of most remote specialists. For example, clients of our company Front Desk Helpers know that with remote staff optimization, they get skilled, dedicated, and professional employees for their business starting from $12/hour per person. Outsourcing as Innovative Management Solution No matter which industry you operate in, most office and […]
