Telecom & Equipment Services For Support Of Business

Anti-crisis optimization of staff and remote workplaces

The US business urgently needs support during the coronavirus epidemic and amid the unfolding global crisis. Therefore, Front Desk Helpers offers a range of telecom services and telecommunications equipment to optimize workplaces for remote employees and operating costs.

We connect your phone line in 180 minutes with no business interruption

We create a complete virtual workstation, able to solve problems of any complexity, regardless of the industry. Our telecommunications platform is capable to start processing calls once after connecting.

Our engineers will connect the telephone line of your business to our digital telecommunications platform within 3 hours so that your remote employees can start customer service online.

Order Remote Workplaces Get Telecom Support

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Do you need remote employees?

We offer remote employee services and call center agents with remote work experience. Turn your difficulties into advantages and let your employees work at remote workstations with the reliable protection of VPN connection.

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Get The Help Of Our Experienced Professionals In Telecommunication

You can get a telecom service to switch from an obsolete PBX to IP PBX, starting at $15USD per month for one user at no additional cost.

Save on costs and get additional useful digital telephony features for perfect communications. Your employees can work anywhere in the country through a single IP PBX over a secure line with a broadband Internet connection. Transfer those employees who need to work remotely, optimize telecom costs, give greater flexibility to your company and your employees. We offer flexible and customized Telecom Solutions for your business conditions.

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Telecommunication Equipment

VoIP Phone Polycom VVX 300, 301, 311

The Polycom® VVX® 300 Series are expandable business media phones that deliver crystal clear communications, enhanced collaboration and personal productivity.

Simplicity and ease of use

The VVX 300 Series brings high-quality, cost-effective solutions to any environment through advanced unified communications (UC) features. The intuitive user interface of the VVX 300 Series makes usability and navigation easy and requires minimal training.

Unsurpassed voice quality and clarity

The VVX 300 Series delivers breakthrough Polycom® HD Voice™ quality for lifelike conversations while minimizing fatigue, making calls more efficient and productive.

Maximize productivity

Polycom VVX 300, 301, 311

vvx-300-series-data-sheet-enus.pdf

The Polycom® VVX® 300 Series are expandable business media phones that deliver crystal clear communications, enhanced collaboration and personal productivity.

Simplicity and ease of use

Unsurpassed voice quality and clarity

The VVX 300 Series delivers breakthrough Polycom® HD Voice™ quality for lifelike conversations while minimizing fatigue, making calls more efficient and productive

Maximize productivity

Give your front-line workers the best experience with this high-quality 6-line business media phone. The VVX 300 Series improves personal productivity by complementing the workplace applications on their computer. Users can view and manage their Microsoft Exchange Calendars, receive meeting reminders and alerts, access the corporate directory and instant messaging/presence status right on their phone display, even while waiting for their PC to boot. They can also extend their PC’s desktop to include the VVX 300 Series screen for mouse/keyboard navigation and interaction.

Best-in-class deployment and administration

The VVX 300 Series is easy to deploy and simple to manage. Using an enterprisegrade, Web-based configuration method allows administrators to easily provision and maintain even a large number of phones throughout the entire organization.

Customizable and expandable

The VVX 300 Series provides personalized information at a glance, through built-in Web applications and custom backgrounds. The VVX 300 Series also comes ready for future expansion modules as your users’ needs and business grows.

Market-leading open standards interoperability

Designed for enhanced interoperability, the VVX 300 Series leverages and complements the other existing IT investments in your business. With the broadest call server interoperability in the industry, the Polycom VVX 300 entry-level business media phone can become the flexible and future-proof foundation for any organization’s UC strategy.

User interface features

3.2 in Backlit 8-level Grayscale graphical LCD (208 x 104) resolution
Voicemail support1 • WebKit-based browser
Adjustable base height
Unicode UTF-8 character support. Multilingual user interface including Chinese, Danish, Dutch, English (Canada/ US/UK), French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, and Swedish

Audio features

Polycom® HD Voice™ technology delivers lifelike voice quality for each audio pathhandset, the hands-free speakerphone, and the optional headset2
Polycom® Acoustic Clarity™ technology providing full-duplex conversations, acoustic echo cancellation and background noise suppression - Type 1 compliant (IEEE 1329 full duplex)
Frequency response – 150 Hz – 7 kHz for handset, optional headset and handsfree speakerphone modes
Codecs: G.711 (A-law and μ-law), G.729AB, G.722, G.722.1, iLBC
Individual volume settings with visual feedback for each audio path
Voice activity detection
Comfort noise generation
DTMF tone generation (RFC 2833 and in-band)
Low-delay audio packet transmission
Adaptive jitter buffers
Packet loss concealment

Headset and handset compatibility

Dedicated RJ-9 headset port
Hearing aid compatibility to ITU-T P.370 and TIA 504A standards
Compliant with ADA Section 508 Subpart B 1194.23 (all)
Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids
Compatible with commercially available TTY adapter equipment

Call handling features

6 lines (programmable line keys)
Shared call/bridged line appearance • Busy Lamp Field (BLF)
Flexible line appearance (1 or more line keys can be assigned for each line extension)
Distinctive incoming call treatment/ call waiting • Call timer and call waiting
Call transfer, hold, divert (forward), pickup
Called, calling, connected party information
Local 3-way audio conferencing
1-touch speed dial, redial
Remote missed call notification
Do not disturb function
Electronic hook switch capable
Local configurable digit map/dial plan

Open application platform

WebKit-enabled full browser that supports HTML5, CSS, SSL security, and JavaScript
Supports Polycom Apps SDK and API for third-party business and personal applications
Bundled with Polycom UC Software: - Corporate directory access using LDAP Visual Conference Management

Network and provisioning

SIP Protocol Support
SDP
IETF SIP (RFC 3261 and companion RFCs)
Two-port Ethernet switch - 10/100Base-TX across LAN and PC ports (VVX 300) - 1000Base-TX available on VVX 310 - Conforms to IEEE802.3-2005 (Clause 40) for Physical media attachment
Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation
Manual or dynamic host configuration protocol (DHCP) network setup
Time and date synchronization using SNTP
FTP/TFTP/HTTP/HTTPS server-based central provisioning for mass deployments
Provisioning and call server redundancy supported1
QoS Support – IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS and Diffserv/DSCP
VLAN - CDP, DHCP VLAN discovery, LLDP-MED for VLAN discovery - Network address translation support for static configuration and “keep-alive” SIP signaling
RTCP and RTP support
Event logging
Syslog
Hardware diagnostics
Status and statistics reporting
IPv4 and IPv6
TCP
UDP
DNS-SRV

Security

802.1X authentication and EAPOL media encryption via SRTP
Transport layer security
Encrypted configuration files
Digest authentication
Password login
Support for URL syntax with password for boot server address
HTTPS secure provisioning
Support for signed software executables

Power

Built-in auto sensing IEEE 802.3af Power over Ethernet (Class 2)
External Universal AC adapter (optional), 48VDC 0.3A

Approvals

FCC Part 15 (CFR 47) Class B
ICES-003 Class B
EN55022 Class B
CISPR22 Class B
VCCI Class B
EN55024
EN61000-3-2; EN61000-3-3
NZ Telepermit
Korea KC3
UAE TRA4
Russia CU4
Brazil ANATEL4
Australia RCMOHS compliant
RoHS CompliantOHS compliant

Safety

UL 60950-1
CE Mark
CAN/CSA C22.2 No 60950-1
EN 60950-1
IEC 60950-1
AS/NZS 60950-1
ICASA (add)
CITC4

Hosted IP PBX Phone System

Remote Extensions (Ability to connect phones located in remote offices like to local extensions)
Voice mail
Smart inbound and outbound call routing
Custom voice menu
Follow me options
Day/Night (Time-Based Routing)
Call recordings (recording time-limited by HDD size, up to thousands of hours in low quality on base hardware configuration)
Reports of phone usage

Optional Custom features

Hosted IP PBX Phone system

Note:

Customer must obtain high-speed internet connection

In case of Internet service interruption:

Calls will be forwarded to a backup number of your choice (failover).

We recommend High Definition Polycom ® SoundPoint® IP phones

Hosted IP Phone system

Remote Extensions (Ability to connect phones located in a remote offices as local extensions)
Voice mail:
- Press a single button on your office phone.
- Dial in remotely from any outside phone.
- Receive attached .wav files in your email.
- Listen via your Web control panel.
- With unlimited channels and unlimited quantity of messages (limited by HDD size only; in base configuration enough to record more than 10000 min high quality sound or more than 10000 hours in low quality).
- Web management of voice mail box for each user
- SMS/Pager Voicemail Notify
- Unlimited quantity of voice mail boxes (even not related to physical extensions)
Smart inbound and outbound call routing
Custom voice menu
Follow me options
Day/Night (Time-Based Routing)
Music on hold (default installation)
Call recordings (recording time limited by HDD size, up to thousands hours in low quality on base hardware configuration)
Reports of phone usage

Optional Custom features

Auto Attendant
IVR (interactive voice response)
Music on hold (unlimited quantity of sound/music files; possibility to have different sound for each extension, group, queue)
Day/Night unlimited custom time conditions (Time-Based Routing)

Letting callers press 1 for office hours and 2 for directions is only the beginning. You can also, for example, decide what happens when no one answers within a certain number of rings. Does the call then ring a larger group of phones, go into a queue to wait for the next available agent or go to voicemail? You can limit the number of callers in a queue or the length of time they spend on hold. You can choose the music they hear while waiting, record the prompts they'll hear, and notify them of the estimated wait time. And you can have some calls ring through to mobile workers' cell phones when they're out of the office or away from their desks. Overall, you can customize your setup so thoroughly that your customers won't know they're dealing with a small company unless you tell them.

Achieve a professional business image with custom voice greetings mixed with appropriate background music.

VoIP phone equipment

Polycom VVX IP Phones	Display	line Keys	Audio	line/Speed Dial Keys	Ideal Location
301/311	Backlit grayscale graphical LCD (208 x 104)	6 line or speed dial keys	HD Voice up to 7KHz on all audio paths (Speaker, Handset, Headset)	6 line or speed dial keys	Cubicle, call center, - Common areas, wall mounted deployments
401/411	3.5" TFT (320 x 240)	Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer	HD Voice up to 7KHz on all audio paths (Speaker, Handset, Headset)	12 lines or speed dial keys	Cubicle
501	3.5” (9-cm) TFT (320 x 240) Immersive capacitive touch UI	Hard Keys: 12-key keypad, home, speaker, mute, volume, headset	HD Voice up to 14KHz on all audio paths (Speaker, Handset, Headset)	Up to 12 line appearances	Managers and administrators who need extra keys for speed dials, shared lines, and monitor lines
600/601	Large (4.3”) TFT (480 x 272) capacitive touch-screen	Hard Keys: 12-key keypad, home, speaker, mute, volume, headset	Legendary Polycom HD Voice technology up to 14KHz on all audio paths (Speaker, Handset, Headset)	Up to 16 line appearances/speed dials	Executive Office / Attendant's desk - with Backlit Expansion Modules