Telecommunication Solutions For Business

Telecommunication systems are technical tools designed to transmit large amounts of information through communication lines. As a rule, telecommunication systems are designed to serve a large number of users: from several thousand to millions. The use of such a system involves the regular transfer of information in digital form between all participants in the telecommunication network.
The main feature of modern equipment for networks is ensuring a permanent connection so that information is constantly transmitted.

Our company has been operating in the market since 2015 and provides a wide range of telecommunication services, and individually designed corporate networking solutions of any size and complexity.

Creating your own corporate telecommunications infrastructure and reducing the cost of supporting, using and protecting data.

Protection of corporate communications channels.

Increase of business profitability.

Optimization and more efficient use of staf

Service cost reduction.

Improving the quality of telecommunication services

Security of corporate information and data transmitted through communication channels

Let’s consider technologies we offer in more detail.

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Call center technology

It is impossible to imagine modern business without communicating with customers and business partners over the telephone. It is necessary to expand the customer base and increase sales, provide feedback, make contacts. To ensure maximum efficiency of phone calls, a call center is required.

Corporate call center is obliged to solve very important tasks of expanding, growing and scaling a business - increasing sales, volumes of processed inbound and outbound calls, reducing losses of incoming calls of customers, customer support.

If you have an actively growing company, then without creating your own digital remote or in-house call center, you can never solve a huge number of tasks and problems related to the growth of your company. Sometimes executives may not even be aware of the existence of some problems in the business related to sales, discussion and customer contact without having their own call center.

It’s not enough just to open a call center. It is necessary to ensure its effective operation. First of all, it is achieved through the selection of skilled operators and their training. But besides this, the creation of an uninterruptedly functioning structure implies constant monitoring of its activities. We provide the necessary call center technology: the number of calls made and received, call records, duration of calls and other important data.

Our company provides innovative solutions for creating a remote or own call center:

remote or virtual call center;

remote call center employees (virtual call center operator);

cloud-based call center;

remote contact center;

remote call answering service;

remote call center service;

own corporate call center;

online customer support

By introducing a modern call center solution from Front Desk Helpers you can solve a number of important business and communication problems:

Processing all inbound calls;

A reduction of at least 50% in inbound call losses;

Increase the number of outbound calls;

Implementation of telemarketing and telesales;

Registration and statistics of all incoming and outgoing calls;

Call recording and analysis;

Professional online customer support by phone, online chat, e-mail, etc.

Reducing the load on the channels of the corporate telecom network;

Implementation of chatbots in marketing channels;

The use of artificial intelligence to solve communication problems;

Introduction of SMS text messaging technology for technical communications for marketing and corporate communications.

With Front Desk Helpers call center solutions, you can reduce your company's operating expenses by up to 65%

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VOIP Phone services

VoIP telephony is a technology that combines the capabilities of conventional telephony and the Internet. The principle is simple: the voice is converted into compressed data packets that are transmitted through the destination network and then decoded back into the language. Front Desk Helpers offers you VoIP phone services that will allow you to significantly reduce network load and thus reduce the cost of the call. VoIP telecommunication service provides the cheapest or free long-distance and international calls. You only need to pay the used traffic to your VoIP provider.

Cloud-based services

Cloud-based services are an attractive opportunity to reduce company capital expenditures and simplify the process of further scaling. They make it possible to increase the level of business protection and safety. The use of a cloud service provider allows you to work from anywhere in the world through the Internet. Front Desk Helpers will help you save your budget by using only those products that are needed.

cloud based ip telecommunication services

Cloud-based IP PBX

Cloud-based IP PBX is a corporate telephone exchange located on a hosting and provided to the company as a cloud service. Another name is a virtual telephone exchange. Virtual PBX has several obvious advantages. First of all, the lack of the need to install, configure and maintain PBX by the company.

Our team offers to convert your PBX to IP PBX. It will allow you to take advantage of all the modern advantages of telephony: voice mail, faxes, automatic voice menus, conferences and other functions of unified communications.

IP PBX is cost-effective for the client with calls of any volume. Billing is done per second, and transmit calls between employees within the network are completely free.

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Converting ISDN PRI to SIP Trunking

The era of good old telephone service is coming to its end. The usual telephone lines like ISDN PRI are transferred to modern flexible technology. And it is SIP trunking (Session Initiation Protocol). A SIP trunk is a telephone line provided over an IP network using SIP. Using this standard protocol, the operator connects one or more voice channels to the PBX. The telephone numbers assigned by the operator are called Direct Inward Dialing (DID) numbers and can be assigned to a SIP trunk. In many countries, existing phone numbers can be converted to DID and assigned to a new SIP registration.

Front Desk Helpers suggests to implement SIP-telephony. It will provide effective customer service with efficient call processing technology and unified communications features. Besides, integration with SIP-compatible service will bring significant cost reduction.

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SMS messaging system

The popularity of SMS services is a global trend. The largest world messengers surpass the largest social networks in the number of the monthly and daily active users. SMS gateway is an effective means of communicating a brand with its audience. This tool helps the user “here and now”. SMS messages form brand loyalty and increase sales. Furthermore, SMS text messaging significantly reduces the load on the company hotlines.

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Telecom expense management

The accounting and control system for telecommunications costs allows you to control the telecommunications costs of the company. Efficient telecom expense management gives a complete picture of the costs, which helps to analyze and make decisions on optimizing the company's expenses on telecommunications

Another important element of telecom management is to give access to the service to its employees. This approach significantly increases their awareness of their costs for communication services. Employees take responsibility for telecommunication expenses, separating calls to business communications and calls for personal use.

Phone system installation

Phone system
evaluation

For successful operation, you need high-quality telephone service. The performance of your company greatly depends on prompt contact with potential customers and business partners. Since customers who cannot reach you at the right time will simply go. Properly organized telephony will raise your productivity to a higher level. Today's telephone networks or city telephone exchanges often cannot provide an appropriate level of services and high-quality communications. As a rule, due to constant overload and old equipment, poor communication occurs, which can negatively affect the quality of negotiations with potential customers. So, regular phone system evaluation is of high importance.

Difficult communication infrastructure management.

The presence of well-functioning telecommunication infrastructure can solve many critical organizational problems. In particular, it allows you to: coordinate the activities of individual structural units in the organization with respect to a common goal, ensure stable relations with the external environment, provide organizational units with necessary working information and target instructions, and much more.

To boost management, telecom solutions should include: