Workflow Automation will drive your business forward
Finding a Business Automation Processes (BPO) company with a good reputation and functional experience is a big step forward for any size of the business. As a result, your business will end up with a higher quality customer service and lower operational costs. The implementation of workflow automation principles lets the company monitor any data in order to resolve upcoming issues.
Virtual OfficeIntegration with Customer Relationship Management Tool (CRM)
Front Desk Helpers Co has developed its own operator workflow automation solution for both contact and call centers. This business solution has an automatic call distribution tool (ACD); computer-telephony integration; interactive voice response (IVR); universal queuing of internet channels, such as email, chat, short message service (SMS), social media. Also, we provide our clients with the ability to support their virtual operators, remote agents, and consultants. We offer 24/7 Answering Service for businesses with a live chat operator, you can request more details here.
Сloud-based Contact Center Service platform
A cloud-based platform has been developed and is supported by Front Desk Helpers Co. We equipped it with reporting, analytics, self-service portals and workforce optimization (WFO). Our purpose is to improve our clients’ customer experience and, as a result, to increase our clients’ income. Customer satisfaction will be reflected on our clients’ profit. So, for us, it is a priority to provide the best customer support in order to create real customer loyalty.
A well-developed API allows your CRM and operational support application integration. The main benefit of using our Contact Center Service platform, except for flexibility and scalability, it is the price and support. Our prices are favorable and competitive, our customer support is a well-trained team of professionals to provide you with a worry-free service. We want you to escape additional expenses on the hiring and training process, office facility costs, and focus more on your business development.
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