OUTSOURCING SERVICES AND BUSINESS PROCESS OUTSOURCING FOR BUSINESS IN THE USA

Web Design And Web Development

The development of a modern website is one of the most important steps for growing your business. The Internet is a new virtual space where modern technology has penetrated every home and phone, overshadowing offline marketing and customer acquisition strategies. If you want to be visible in your market segment, take your business to the next level of sales, reach a broad audience or find new customers, then you must have a great website to introduce your customers to new products and services.

Web development is the process of creating a website or web application. The main stages of this process are web design, creation of the front end and the back end, testing the website, and launching it. Front Desk Helpers offers web development services and outsourced web developers. We can help you if you do not have your development team or need a website urgently in a few weeks.

Our web designers will create the logical structure of the website. Then, web designers will suggest website design options. Further, marketers will arrange the presentation of information and structure everything by pages. Finally, this will be packaged in an easy-to-navigate and attractive website or web application.

We work with technologies such as:

Virtual Call Centers For Telemarketing And Customer Support

You can already automate your sales and support services. But what about the part of customers who prefer to call you directly? They may want to solve some issues or require an urgent answer. Customers love being in touch and communicating with businesses over the phone, email, social media and messengers. These are common ways for your clients to contact you. It is instant and private. Try to mix your solutions in your B2C communications and offer your customers multiple choices. As a result, it will definitely look more professional.

In this case you would probably prefer to create a call center or contact center to enhance your customers' experience. Therefore it is better for your business to hire virtual employees or get some help from an outsourcing company. They already have their virtual business support services and can customize it on your demand.

Dispatching Operator Services

Dispatching is the process of assigning a courier or vehicle the appropriate route to a customer or company. Industries that include dispatch are deliveries, taxicabs, home care, and emergency services like locksmith, plumbing, pest control, and electricians.

Our dispatchers are well trained to manage your commercial fleet, couriers, deliveries, and efficient routes. We also provide, if you need, our software solution for management transport and delivery management, which will allow you to best provide your customers with timely delivery of parcels and goods to the USA.

Telemarketing And Telesales Services

Telemarketing and telesales are a type of direct marketing in which the communication between the seller and the buyer takes place using telephony. In a narrower sense, telemarketing is the sale of goods or services over the phone.

Our company has extensive experience in telephone sales of banking and insurance products, cable and satellite television products, mobile services, catalog trade goods, training and events, foreign language courses, charitable assistance, and others.

If your company operates in sales, you can find our telemarketing operators for inbound or outbound calls extremely helpful. Our trained agents will do their best to receive all the calls. Thanks to the flexibility of our services, you can always use your own contact center and our remote call operators via a cloud based telecom platform we offer. Get a constant monitoring of the results, with an option to connect your CRM and other tools.

Based on Front Desk Helpers, a whole division has been created that specializes exclusively in telephone sales. In addition, qualified trainers conduct regular training to familiarize themselves with the characteristics of goods and services and the latest sales technologies.

Our telemarketing operators can run telemarketing campaigns, call your potential customers or repeat customers to offer them new products, or get information about their needs today. In addition, we can provide you with the development of complex marketing campaigns for given scenarios to increase your products’ level of sales and increase your customers’ awareness about your company’s activities.

How the telesales service is organized:

We investigate the scope of your business and the specifics of your product. So, our company develops a ready-made advertising campaign by phone as a ready-made solution for your product, considering all the information and your wishes. We can offer, for example, an employee training program for a project or a ready-made conversation scenario aimed at selling.

Mobile Application Development

Mobile apps are one of the most powerful tools for selling your products and services. Applications for mobile devices are a separate direction in digital marketing that allows you to contact customers and significantly reduce the costs of online marketing of your products. The presence of a mobile application for the sale of goods and services is significant for companies operating in e-commerce and retail.

Our mobile app developers have rich experience creating mobile apps for Android, iOs, and cross-platform mobile apps. Native and cross-platform mobile apps can offer you all the functionality you need for your customers to use comfortably.

Most buyers are happy to search for and purchase goods and services using mobile applications of their favorite brands. The percentage of your customers who use smartphones is likely to be as high as 100%. Mobile app development is a unique service that will connect your customers even closer to your business.

Front Desk Helpers offers e-commerce mobile app development services to ensure your customers get the best user experience when shopping. Our mobile applications are convenient for promoting products, increasing sales, analyzing data. They are also designed to use push-ups, SMS notifications, and notifications in popular messengers. We develop projects based on business intelligence, design interfaces, and create high-quality designs.

Mobile applications can perform a wide variety of functions:

• be the information service;
• allow you to place orders and make purchases;
• act as a navigator;
• games, social networks, or corporate applications;
• mobile version of CRM;
• digital printing solutions;
• organization of technical support services.

Do you have an excellent idea for your mobile app?

Let's make it a reality right now!

Marketing Services And Marketing Research

Quality marketing can take you and your company to the next level. We want your wishes and needs to be satisfied in the best possible way. We have extensive experience developing and implementing marketing strategies in various business areas: sales, services, and production.

We are ready to create your marketing department, providing all the necessary specialists for outsourcing. Front desk helpers marketers organize the promotion of your products and services on social media such as Facebook, Twitter, Instagram, and others. In addition, we conduct market research for our clients using online surveys and analysis of user activity.

We offer marketing services to help you improve your business:

• Marketing strategy development
• Outsourcing of marketers and advertisers
• Digital Marketing
• Social media marketing
• Creation of a logo, corporate identity, brand
• Development and implementation of a loyalty program
• Marketing research and analysis

This is not a complete list of Front Desk Helpers marketing services since we do not stand still but are constantly developing. If you have not found the services you need here, look at other sections of the site. You can also call us or leave a request on the site.

Virtual Personal Assistants For The Head

High-ranking managers often have to multitask and may need some extra help in anything from everyday planning to booking and mailing. Frankly speaking there is no need for the assistant to be nearby. Instant Internet access allows you to hire a remote personal assistant who will perform working duties on a constant or shift basis. Our company will help you to select the right person with a required number of skills according to your needs, so you won’t waste your time surfing through hundreds of CVs. Your personal assistant will have a phone line, chat or any other option of communication with you and will be ready to help exactly when it’s necessary.

A virtual personal assistant manager can also be helpful if your company operates in different time zones. For example, you give a task to a personal assistant in the evening. Still, the mission has already been completed in the morning, and you can work productively from the very morning.

Software Development Services

Front Desk Helpers offers an entire cycle of software development and maintenance services. In addition, we provide traditionally flexible custom software development services that allow us to optimize the time and financial costs of its development.

The competence of our software development team allows us to:

• custom application development;
• completion of the functionality of current applications;
• preparation of IT infrastructure for the project, tech support after the implementation of the product, the formation of technical and user documentation.

Programs are implemented in our application portfolio:

• web application development
• business application development
• completion of Open Source applications
• solutions for automating business processes
• software solutions for electronic document management for commercial organizations
• systems for corporate communication and employee interaction
• solutions for the automation of IT processes

Our software development team is built on the principle of turnkey project implementation and includes its analyst, a group of developers with an architect, and a software tester. We prepare solutions taking into account the production characteristics and corporate culture of the Customer.

Remote Technical Support Services And Problem-Solving

Front Desk Helpers offers technical support services for servers, workstations, software, networks, and IP telephony. Suppose you are experiencing problems with IT infrastructure. This issue may concern server and network equipment, IP-telephony, or you just need to maintain your IT infrastructure in working order - we are always ready to help you!

IT support, also known as technical support, is a service where businesses offer help and remote assistance with computer technologies and / or equipment. IT support is used to solve a specific person’s or an entire company’s problems.

First of all, we focus on the remote solution of customer incidents to minimize downtime, due to which up to 90% of problems are resolved within 30 minutes to two hours from the moment of contact as if you have your own IT department. The response time of our specialists in case of a problem and its solution occurs shortly to provide you with the most suitable conditions for the company and personnel operation.

For registration, accounting, and tracking of applications, we use a modern proprietary customer support system FDH HelpDesk, which complies with the best ITIL world practices. Each client gets online access to it, making it possible to independently track the status of applications, the timing of their implementation, compliance with the SLA, and receiving a variety of reports, making our work transparent and understandable for our clients.

Telecommunication Manager Services

The development of IT and telecommunication technologies poses new challenges for companies that want to stay on top. A remote telecommunication manager will work with telecommunication networks and constantly surf to be aware of all local regulations or industry standards updates. As a result, remote telecommunication manager services will help your company achieve success in your targeted area.

Telecommunication managers plan and assign work for installing, operating, and maintaining telecommunication networks and equipment, such as routers, switches servers, and modems. Telecom managers also supervise the installation of the latest facilities and locations. They document issues concerning telecom systems and maintenance as well.

Telecommunications specialists focus on the interaction between computer systems, communication methods, and devices. In addition, they may oversee the installation and maintenance of these systems, including their repair and testing.

Development Of Virtual And Augmented Reality - VR/AR Development Services

Today, virtual reality / augmented reality software and applications are in demand in marketing, e-commerce, gaming, manufacturing, healthcare, and other business areas.

Front Desk Helpers is a VR and AR development company. We provide solutions for the development of augmented and virtual reality applications to develop your capabilities and improve your business efficiency. Front Desk Helpers specialists are competent in the development and implementation of advanced AR and VR technologies. We successfully implement solutions of any complexity in this area and provide full-cycle services for developing VR, AR applications for mobile, web, and desktop applications.

We develop custom-made VR, AR solutions for various industries. Our team provides long-term support for the finished VR / AR product and ensures reliable operation at every stage of the user's interaction with the technology.

Development of business solutions with VR / AR technology

Develop mobile and desktop business applications based on the latest technologies using large databases, 3D models, server solutions, and Webforms. This area of our activity includes the study of the task at hand, analysis of the possibilities of augmented and virtual reality technologies, the search for optimal solutions, the creation of optimal solutions, testing of selected solutions, and analysis of the results obtained.

Accounting, Bookkeeping, And Taxation

Bookkeeping and/or accounting is one of the key departments in any company. Accountants do a number of crucially important tasks – pay bills and salaries, report to tax and other authorities, control supply and delivery, payrolls and time shifts, schedules and many others. In order to make life easier and allow them to concentrate on their main tasks, hire remote bookkeepers. They will do every day routine things.

Helpdesk support

If you run any services that may need technical or any other type of support you’ll get a number of advantages with our help desk support agents who are available 24/7. You may start with a few advisers who will cover the most inconvenient shifts, and that will relieve you of paying higher rates and searching for a staff ready cover night shifts.

Our remote team can provide 24-hour call center services while your business team builds a new strategy for your company. Whether you are looking for remote helpdesk support service or outsourcing online virtual support service, we are flexible everywhere! We will customize a solution in order to fit your specific requirements and provide you with the necessary remote virtual services and assistance.

Data entry operator

The modern world is trending away from paperwork. Different applications, forms, inquiries, etc. can be easily done online. The Internet is a magnificent resource which is more convenient for work and recording information. Especially if you take into consideration major events which can destroy physical files such as earthquakes, floods, fires, and human factor as well. That is why database administrators and data entry specialists from Front Desk Helpers may become a valuable asset to your company if you want to transfer paperwork into a digital format.

Virtual Receptionist Service

The life of an executive is rather difficult and fast-paced. They have to multitask and make decisions quickly. It’s not acceptable to waste working time on discussion things that are not really connected to their main responsibilities. What they really need is a professional team of receptionists working on several lines, transferring the calls to the appropriate department, or giving some general information, saving some extra time for the top managers.

Back Office Support Services

The back office is a combination of a company’s administration and assistants who are not client-facing. Back-office functions include equipment setup and maintenance, statistics recording, regulation and following protocols, accounting, and HR services.

Hosted solution for contact centers

Contact centers can handle inbound calls, outbound calls or both types. They can take care of a number of business purposes including sales and marketing, lead generation, customer support, and more. The call center also handles calls from clients who wish to interact with an organization. The contact center also maintains all online web tools beyond inbound and outbound calls.

IT Outsourcing services

IT services refer to the business of providing technical solutions to enable organizations to create, manage, and optimize access to information and business processes. The IT services market can be divided by the type of skills that are employed to deliver the service (design, build, run).

Technical support provides a number of services. Tech support provides assistance to users or businesses with received services, software and hardware maintenance. The support can be delivered over the phone, online messenger, email or any other way of interaction.