Services

Today a lot of companies address to outsourcing third parties for assistance in order to cut expenses and focus on earning more money. Outsourcing companies provide remote virtual services for businesses to help them grow and increase their income. Business owners have a chance to save time and money by delegating a part of work to remote staff and taking care of the most important for their companies things. Virtual staff assistance is very popular now and it’s not in vain. Remote virtual services become a solution for most growing companies. The last ones, most of all, want to save money and get professional help at the same time.

Our company provides a range of an in-house call center services. It may become reliable outsourcing support for your business. No matter how long you are building your own industry, a year, 2 years or 3 weeks…We know exactly in what way our team can help you at your current stage. Our professional team can give you a helpful hand in the following areas, including but not limited to hose below.

Frontdeskhelpers remote virtual services

  1. Virtual contact centers – inbound and outbound
  2. Virtual personal assistants
  3. Bookkeeping
  4. Helpdesk support
  5. Telemarketing operator
  6. Telecommunication manager service
  7. Marketing research
  8. Data entry operator
  9. Virtual Receptionist
  10. HR/ other departments outsourced services (Back Office Support Services)
  11. Remote technical support
  12. Outsource dispatch operator   (Virtual translation services)
  13. Dispatching
  14. Hosted solution for contact centers (create your own call center)

 Also, our virtual staff will help you in other domains like word processing, event planning, excel tasks, project management, marketing, and business development. Shortly saying, all work which can be done remotely – our experts is ready to help with.

Remote virtual services for business | Call center | Help Desk Support

Remote virtual services for business | Call center | Help Desk Support

Virtual contact centers -inbound and outbound

For example, you already automated your sales and support services but while some people still prefer to call you directly. Maybe they’ve got an issue with a service or have other questions that need to be answered urgently. Customers like being in touch and communicate with businesses via the phone, SMS, and social media. These methods are the most familiar ways for your clients to contact you. It is instant and more personal. Try to mix your approaches in your B2C communications and offer your customers omnichannel choice.  As a result, it will definitely be viewed more professionally.

In this case, you would prefer to create a call center or contact center to enhance the customer experience.  Therefore, it is better for your business to hire virtual employees or get some help from an outsourcing company. They already have their virtual business support services and can customize it on your demand.

Virtual personal assistants

Very often managers of higher rank have to be multitask-workers and they simply need some extra help in various fields starting from everyday planning and up to booking hotels or mailing. And frankly speaking, there is no need for such helpers to be nearby. Instant Internet excess, smartphones and other types of communication allow hiring a remote personal assistant who will perform working duties on a constant or hourly basis. or company will help you in finding the right person with a demanded number of skills according to your needs, so you won’t waste your time surfing through hundreds of resumes or CVs. Your personal assistant will have a telephone line, chat or other variants of communication on your demand and will be ready to help exactly when it’s necessary.  

Bookkeeping

Bookkeeping is one of the most important departments in any company, as accountants do a number of things of crucial importance – pay bills and salary, report to tax and other authorities, control supply and delivery, payrolls and time shifts, schedules and many others. In order to make their life easier and allow concentrating on important tasks, while remote bookkeepers will do every day routine things.

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Helpdesk support

If you run any service that may need some technical or any other kind of support, you’ll probably get a number of advantages of our help desk support agents available 24/7. You may start with a few advisors who will cover the most inconvenient shifts, and that will relieve you of the bother of paying higher rates and looking for a staff ready to work in the nights.

Our remote team is providing 24-hour call center services while your business team builds a new strategy for your company. Whether you are looking for remote helpdesk support service or outsourcing online virtual support service, we are flexible!  We will customize a solution in order to fit your specific requirements and provide you with needed remote/virtual assistance.

Telemarketing operator

If you have a selling company, you may appreciate our telemarketing operators for inbound or outbound calls. Our trained agents will do their best to make most of the calls received.  You may as within your own contact center or use our remote call operators working on or platform.

Telecommunication manager service

The development of Internet business and a great variety of communication services make the companies face new challenges every day to stay on the top in the industry. A remote telecommunication manager will work with social media and network, will be surfing constantly in order to be aware of all the changes in local regulations or industry standards. remote telecommunication manager service will help your company to achieve success in the field you want. They will monitor customer’ mood and expectations, and you’ll be ready to format your service to correspond to your industry new tendencies and customers’ expectations.  

Marketing research

One of the most obvious things to pass to the outsourcing company is marketing researches of different kinds, as you really do not need to have the person or a team around in your office. Once you’ve outlined the tasks, the only thing you need is to control the tasks or check regular reports. As the team of virtual researchers of fronteskhelperss.com can perform this task quickly and professionally. You save the time of your office staff for the more important thing for your company’s development.

Data entry operator

Modern world tends to shift from paper works in greater part of everyday activities. Different applications, forms, inquiries, etc. can be easily done online. The Internet is a magnificent resource that is more convenient for work, keeping the information and safety reasons. Especially if you take into account different force major circumstances such as earthquakes, floods, fires, and human factors as well. That is why database administrators and data entry specialists from frontdeskhelpers.com may become a valuable asset of your company if you want to transfer paper history of your company into digital format. Dealing with handwriting no software can help but human eyes and minds.

Virtual Receptionist Service

Life of an executive officer is rather hard and quick, they have to be multitask people and react to the circumstances in a timely manner. They can’t spend the better part of the working time talking about things, which are not really connected to their main responsibilities. What they really may need a good team of receptionists working on several lines, transferring the calls to the appropriate department, or giving some general information, and leaving some extra time to the top managers for really important things. HR/ other departments outsourced services These days for companies outsourcing means differentiating business process into core ones and those that may be easily performed by remote employees with a great saving to a company. Remote HR specialist can make appointments, control schedule and working hours, vocation and other working questions, they perform a number of other functions through the telephone and Internet access to CRM or other working programs.  Almost every department in the company can delegate a great number of questions to outsource companies. Therefore, to help you grow your business we also offer a wide range of outsourcing support services. Our company can organize administrative support and executive assistance, telephone answering and other kinds of remote services for you. Remote technical support If your company runs a business that needs any kind of technical support we will be happy to suggest you specialists in the area you need who will help your customers to resolve any kind of technical issues and problems with your products. Our employees can cover all 24/7 shifts without extra expense from your side. You pay just an hourly rate and we deal with everything else. Our remote staff will be trained according to the standards of your company and will obey all the rules of your company.

Virtual translation services

As the world turns into a global village translation becomes a very demanded service. But the problem here is that you don’t really need your translator to work full shifts or you may need a translator of several languages, and it is really a hard task to find one who can cover all your needs. That is why it is easier to use a remote translation service exactly when you need and pay only for the time when a translator works. modern technologies allow all the participants to join an Internet or telephone conversation physically being in the different parts of the world. We work with professionals not only in languages but they also specialize in different areas and we can find one who can fit your goals perfectly. Dispatching Dispatching is a rather tiresome and boring thing, luckily you can pass this job to a remote dispatch operator who can organize this time and effort consuming task with the maximum efficiency. A remote dispatch operator will help with assigning cars for goods delivery or plumbing, locksmith or taxi. they may help you in dealing with brokers or in coordinating your loads.  In any case, it’s a good idea to use remote dispatching operators to save you time and money. Hosted solutions for call centers Most companies nowadays sooner or later may need a  CALL CENTER for the customer or technical support. As far as your company is a small one, and the volume of calls is not large to prevent the staff to perform their core duties. But as the business grows you’ll face with the need either to organize the call center within your company or to pass this task to the professionals and get a hosted solutions for a CALL CENTER. and it means that you don’t have to bother about equipment, office space or employees. You receive a ready-to-go solution based on your needs and wishes.

Using a VoIP call center, you don’t need to look for an office for our team. That means we can provide your company with high quality outsourced customer care from our own office. Our professionals are able to allow the business to open up simply by providing quality service in the right direction. At the time, you will be able to reach new levels of your business.

First of all, our company’s goal is to help your business grow by using our knowledge and experience with other companies. Secondly, we want to grow professionally by our selves. That means every company or every single customer that uses one of our services or maybe some range of them is an integral participant in the formation of our professionalism. We work to save you time and money!  

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