Receptionist

At the moment we are looking for a Receptionist in a New York dental clinic. It is a remote part-time position, please, see the details below.

Requirements:

• English (Upper-Intermediate-Advanced) // Russian (Native-Fluent)
• Excellent computer skills!
• Customer service to provide exceptional support for clients
• Flexibility to adapt to dynamic workflow
• Detail orientation, as we are working with insurance policies
• Stress resistance
• Punctuality
• Fast-speed internet connection
• Your own computer or a laptop

Schedule:

Mon-Tue + Thur-Fri 9am-5pm, All shifts according to New York time (UTC-5).

What do we offer:

• We provide 2 weeks of training for new employees, which is paid. The hourly rate is 4$ per hour during training period, 6$ per hour as a usual rate.
• Work in an experienced team, under the supervision of a manager.
• Ability to work remotely in the afternoon hours.
• Paid vacation after one year of employment.
• We provide our employees with IP phones, as the instrument to connect to USA customers as well as all the necessary software (CRM, virtual fax machine, SMS service, VPN).

Responsibilities:

• Receiving phone calls from our clients
• Answering clients questions
• Scheduling appointments with dentists, as well as rescheduling appointments
• Registration of new clients in a computer system
• Check-ups with laboratories and suppliers about dental product deliveries
• Outbound calls to insurance companies to get information about service costs for each particular inquiry
• Outbound calls to our permanent clients to encourage them to schedule a next dental appointment
• Checking the receptionist team on their schedule and training.
• Meetings with marketing team (SMM, SEO, copywriter, developer) to define their tasks and get the updates for the company owner.
• Arrange meetings for the company owner.
• Organize workflow and be on top of updates for each team member.
• Few other organizational tasks from the company owner.

Send your English CV to our direct email: career@frontdeskhelpers.com

Looking forward to meeting you at the interview!

Thank you!