Explore the difference between AI tools and Humans in personal assistance

How use AI tools in personal assistance

ChatGPT has only recently revealed its revolutionary emergence. But after that, some startups promote products based on the work of artificial intelligence and language models mostly every day. As a result, developers are expanding the fields of AI’s possible applications, impressing us again and again. The most optimistic ones predict a full AI expansion in human tasks within the next few years.

Recently there have been proposals for AI personal assistants from some of the world’s tech companies. The projects perform a virtual assistance application that can handle simple everyday tasks. Moreover, the person can provide it with a celebrity’s human avatar and voice and communicate with it as an individual managing some tasks.

Most business owners wonder AI-based assistant model will be able to replace a personal assistant, both office and remote, which are still responsible for such functions in business:

Which tasks can remote human personal assistants perform:

• Administrative tasks assistance (appointment scheduling, correspondence, emails and calendars managing, travel arrangements, hotel and ticket booking, documents, folders and files organizing, presentation preparing, etc.)

• Personal tasks assistance (making reservations, paying bills, shopping, family and household tasks support)

• Social media management (help in content creation, posting, audience engagement, and communication)

• Customer support assistance (in some cases, run compliances, customer communications, operate ordering processing, etc.)

• Research and analysis (data research, collecting information, and making some data analysis)

• Marketing and sales assistance (depending on the skills, some personal assistants can help in marketing materials preparation, sales research, communications etc.)

• Project management assistance (sometimes virtual assistants can manage operational processes concerning projects, teams, etc.)

So now let’s explore whether AI-based assistant bots can replace virtual human assistants.

What is an AI personal assistant, and how does it work?

An AI personal assistant is software that uses artificial intelligence (AI) and natural language processing (NLP) which is developed to react to mimic human-like interactions, manage tasks, and provide personalized assistance to users.

Personal AI assistants typically operate user requests or commands and respond with relevant information or action needed. Their base is a machine learning algorithm that is able to experience interactions over time and improve its personalized responses.

They need an internet connection and integration with other applications where the user needs help.

What are the most popular AI personal assistants available today? 

Popular AI personal assistants are well-known Siri (Apple), Google Assistant, Amazon Alexa, and Microsoft Cortana. They can answer questions, set reminders, play music, make calls, and control smart home devices. The other AI assistants’ tasks are controlling smart home devices and security systems, placing orders through online services, news broadcasting, booking appointments if available, translating and correcting texts, etc.

What are the limitations of AI personal assistants?

To use AI assistants in the proper way, avoid mistakes and ensure the best outcomes, it is essential to understand that it has limitations. So you may need human assistant expertise in the specific tasks and situations where AI assistants may be limited by their origin:

• AI assistants can’t interpret a conversation or message’s humor, context, or tone. That can result in incorrect communication and responses.

• AI assistants lack uniqueness. Be sure that its response is a set of pre-programming algorithms and data. So don’t achieve AI assistants to generate creative ideas in novel situations.

• AI assistants have no emotional intelligence (empathy, humor) that can be crucial while building relationships, emailing, communicating, or providing a positive customer experience.

• It has a disability in human judgments and induction. Therefore, be cautious of complex tasks that require logical decisions.

• AI assistants are software that sometimes can suffer from errors or mistakes.

As you see, AI assistance can cause a lot of mistakes, so be careful to entrust it with responsible tasks which can affect the interests of other people or businesses. 

The most well-known mistakes from the AI assistance side

1. In 2019, Amazon’s Alexa voice assistant was caught recording users’ conversations without consent. Amazon justified it was performed to improve the AI algorithms, but the incident raised loud concerns about privacy and data security.
2. In 2020, Apple’s users criticized Siri voice assistant for its responses to questions related to sexual assault or harassment. Some users report that it gives useless or even harmful answers.
3. In 2021, Google’s AI language model, BERT, showed a bias toward certain ethnic groups and languages. The company admitted the problem and worked on a solution.

What is the difference between AI and Human personal assistants?

Personal AI assistants have become more helpful for some everyday tasks. However, the remote live assistant provides a more comprehensive and personalized experience in responsible studies concerning business needs. Remote personal assistants can adapt information and analytics to specific requirements, offer a human touch, handle more complex tasks, and use creative ideas and innovative moves in solving non-standard situations. All this aims to free up the business owner’s time and improve his general productivity in different directions simultaneously.

Based on the above, we can conclude about the main differences between Live and AI assistants and the reasons why artificial intelligence is not a full-fledged replacement for the human personal assistant:

Personalization in communications 

AI assistants based on pre-programmed scenarios in touch with contacts or customers. Moreover, remember that lead can frustrate or leave if it finds inconvenient answers from AI-based virtual assistants to complex inquiries. Human online assistants still provide deep dedication and personalization in all interactions. 

Cost

Yes, AI-based virtual assistants are less expensive than virtual human assistants. But still, there may be additional costs in application charge, developing, implementing, and adjusting the AI technology throughout different resources.

Scalability

AI-based virtual assistants can simultaneously operate a larger volume of queries, 24/7, without breaks and time off. The human personal assistant can’t run such a timetable but still can handle many tasks with the highest level of complexity, have a flexible schedule, and adapt to urgent business needs.

Learning and training

Human remote assistants can onboard tasks easily and faster than AI assistants. AI-based virtual assistants require significant time, development, updates, and training resources to handle customer inquiries effectively. Moreover, Human assistants are flexible and responsive to up-to-date innovations and changes.

Trust

Some leads, customers, and contacts prefer to communicate with live persons. Many people can feel abused being trusted to AI assistants for communications, especially concerning private data or complex issues.

Personalization

A remote live assistant performs more personalized and tailored support. They may learn the preferences and specific needs and even act in advance in some cases. AI assistants can’t do this due to their pre-programming origin.

Human Touch

Remote live assistants demonstrate a deep human touch in any task: empathy, emotional intelligence, and a more human-like interaction. That can often result in extra benefits from trust and human relationships.

Communication

In many contacts there is context and tone crucial for success. AI assistants still can’t interpret them, so they can’t be as efficient in achieving goals as live personal assistants.

Complex Tasks

Of course, the most critical advantage of a human personal assistant is the wide range of complex tasks to be performed effectively. They are from research conducting, preparing presentations, project management, creative solutions to problem issues, generating new ideas, experience, risks estimation, and insights.

Conclusion

Since 2015 Front Desk Helpers has provided US-business owners of different industries and company sizes with dedicated personal assistants that handle the broadest range of tasks and requirements. Having solved hundreds of non-standard cases and issues, we guarantee that a personal assistant is crucial in running effective business and building communications. 

Do you still need help with unsolvable and non-core tasks and think of delegating them to assistants? Want to try popular AI assistance solutions? Start with an experienced human assistant and save your time and money. A skilled virtual assistant will help you optimize workflow processes, implement progressive solutions, to focus on primary tasks and forget about everyday routine once forever! 

Within his experience and background, the remote assistant can be assigned decision-making power and responsibility, which will help the business to optimize some of the operational processes.

You won’t regret it. Having remote assistance as an outsourcing service will surprise you with its available cost! Our HR managers will help you find the person with the best skills and qualities that fit your needs. So you will get a true superhero for your functions as soon as possible. Contact us for details and an invoice.