If your company suggests a customer service or running an e-shop, sooner or later you will need a call center solution. Companies offer to create the call center on your demand in order to let even the small business could to present itself as something serious in the client’s eyes. There are different options depending on your preferences and necessities.
Reasons to create your own call center
Small companies tend to use their own resources in order to minimize the operating expenses. Unfortunately, this works only when the number of clients is not so big and there is no damage to employee’s primary duties. When the number of clients and employees grows, to organize even a small call-center becomes a thing of urgent necessity. Then an owner had to make calculations twice or even thrice as it is difficult to forecast all the expenses. Besides hiring people and preparing a working space for them, the management has to keep in mind all overhead costs. It can include the cost of the furniture and other office equipment, supplies as well as their installation and maintenance. But the trickiest thing here is the call-center hardware and software.
IT technologies are speeding in development and becoming obsolete at the same time
It’s not a secret that nowadays IT technology is speeding in development as well as in becoming obsolete. The software and hardware that were up-to-date just a year ago now are not on the top anymore. Also, computers and servers are not so powerful to support all applications that may become necessary. And this is the weakest problem of every on-premise call center. All the communication things: headsets, hardware and software, telecommunication lines and phones – are managed, maintained and updated internally by your technicians and at your cost. And as you understand it is not a cheap thing.
Cloud-based hosted solution
The other option is a cloud-based hosted solution. What does that mean? Customers may access the service which is hosted in the cloud through different applications installed on their computers or mobile devices. You pay a fixed rate per each agent and receive a ready-to-go solution designed exactly for your needs. All technical issues aren’t your headache any longer. The maximum you had to worry about is the headsets for your office staff. What is convenient here – is your employees even do not need to work from the office. They can work from their homes or during the business trips.
Front Desk Helpers Co is the hosted solutions provider
Front Desk Helpers Co will help you with remote employees. We specialize in the setting up the virtual offices and organizing remote workers for businesses. Our experts will choose a remote team of professionals for you in the field where you are occupied. It will help you to cut costs: to avoid office routine and health insurance medical expenses, vacation or sick days; unemployment or staff replacement.
The provider of hosted solutions will take care of the rest. They have the necessary equipment, regularly deal with different software and may choose the best variant for you and keep it up. Actually, it is reasonable – if we are ill we go to a doctor, if something is wrong with a car – to a mechanic. So if we need a call center – we should address a professional in this area.
Some tips to remember!
Many companies worry about confidentiality and personal data security. That is why they work only with their own employees and perform all the tasks within the company. From one hand – it’s not bad if you have really good IT specialists to protect databases. Though it’s quite expensive to keep it up. On the other hand, the professionals can do it better. It’s only a matter of trust. And a number of satisfied customers are the best reference we can provide.