Frequently Asked Questions. Here you can find answers you may need so you can start cooperation with us.
What are your working hours?
We provide 24/7 services to our customers and partners.
Can you provide multilingual support team?
All of our agents are bilingual. We speak English and Russian. We also have Spanish speaking specialists. In addition, we can provide any European language speaking employees.
Can I try to use your service before payment?
We offer a free 7 day training to get accomplished with our potential.
What kind of clients do you work with?
We are focused on long-term partnership with financially stable companies of any size or demand.
How do you know that each of your agents is doing a good job?
Quality Assurance is our highest priority. Our goal is 100% customer satisfaction. All our agents calls are being recorded and this is a subject to review. We constantly use numerous methods to ensure they are handled in the professional manner. QA Supervisors also listen to live calls and give an instant feedback to our agents. We randomly contact customers to rate our services. Moreover, our cloud based communication platform tracks different statistics including call and idle duration time which is being reviewed every single day by our management.
Is the information provided to call center secured?
All information stored in our cloud space and secured according to PCI DSS compliance v2.0 and HIPAA requirements.
How can I find out the price for your services?
Our price starts from $7 hour per 1 employee. Every project is individual and requires different skills and qualification. Please contact our sales team for more specific information.
Do you provide services based on the contract?
We can provide a contract based and monthly paid services either.