The most frequently asked questions (FAQ)

Here you can find most frequently asked questions about remote employees outsourcing, business consulting, accounting and bookkeeping, IT services, call center services & dispatching, and more.

Answers can help you to make the right decision to cooperate with us.

Remote Employees / Outsourcing

Developers Outsourcing Information:
General description on how the process works. How long does it take until onboarding? What are the rates generally?

We are providing outsource resources as service. Your company will have an agreement with Front Desk Helpers (FDH) and FDH will bill you twice a month. The payment term of our service is PIA (pay in advance).  The rates generally relate to the qualification, experience  and skills of the candidates. Basically we have different rates for Junior, Middle or Senior developers. Also it can be related to the requested technology. Onboarding process itself is varied, related to your procedures like interview process, training process etc. It can be from a few days to a few weeks. 

Developers Outsourcing Information:
Is there an onboarding plan, talent outline plan or procedures ?

Usually, we request a detailed description of your requirements for outsourced specialists and projects where they will be involved. We have two general options for same rate: 

  • We will provide a resume and selected specialists will be ligned up for the interview.  After you complete the interview process you will train and introduce your project to hired developers. We will be involved for only general HR questions and issues such as schedules, salary, etc. You will directly oversee the day to day tasks and the developers will report to you. This usually means the on-boarding process may take longer.
  • After receiving a detailed description of your project our team will use our internal or new developers to create a project team for you. You will work directly with our project managers and senior developers instead of managing  developers directly. Our team will manage the project with regular check-in points, as required. This usually means the on-boarding process is quicker.

Developers Outsourcing Information:
Do the candidates work for you or will they be hired as 1099 contractors?

All candidates are working for FDH on a permanent or project basis. 

Developers Outsourcing Information:
Are there any upfront fees? How is the billing performed? 

We will discuss and determine the number of hours required for the project. We will bill you twice a month for upcoming hours. The payment term of our service is PIA (pay in advance). 

Developers Outsourcing Information:
What happens if I am not happy with the candidate after 3 months or so, or if the candidate resigns?

Regardless of the chosen model of working with us, we will replace developers.

Developers Outsourcing Information:
What evaluation skill, software, technical and personality tests do you use to screen candidates?

We have a continuous search for the appropriate candidates. Our staff has an internal resume based on past projects which allows us to select the correct candidates for each team, based on the required skill set. New hires are staffed on various projects with some of our seasoned experts for oversight. Working hands-on with our experts within a specific area of expertise allows for a continuous training cycle on new technologies and concepts. 

Developers Outsourcing Information:
What type of agreements do you require? Service Agreement, NDA Agreement, IP agreement, IP Property, Outsourcing Agreement etc.? 

Usually we have Service and NDA agreements.  We can discuss if you are looking for additional agreements. 

Please forward us a copy or template of all agreements that you require as soon as possible, since we need to discuss and consult with our legal counsel for any clarifications and how they apply to our local regulations.

What are your working hours? – RE

We offer 24/7 service to our clients. You can contact our sales or marketing department with any questions Mon-Fri 9 a.m. – 5 p.m. EST (Eastern Time Zone, New York). Our headquarters is located in New Jersey, Old Bridge.

Can you provide multilingual support team? – RE

While our core business is the English speaking mass market in the United States and Canada, our complete staff is capable of speaking Russian, Ukrainian, Chinese, etc. We have extended capabilities in all other European-based languages, including Spanish.

Can I try to use your service before payment? -RE

We build our business on mutual trust between ourselves and our clients. Our remote employes are qualified personnel and, after receiving a quote, you can see how we work and select the most appropriate and skilled team to get the best results and boost your revenue immediately! Not satisfied with the skills of one of the operators? You can replace and ask us to provide you with another person, whose skills will better meet your tasks and requirements. Build your own remote team! You can get a free consultation here.

What kind of clients do you work with? – RE

We focus on building long-term relationships with financially stable companies of any size or demand. We can successfully offer our remote employees and IT services (including software and app development) in such industries as:

  • IT development and engineering
  • Health
  • Financial services
  • Consumer products and services
  • Logistics and transportation
  • Business products and services
  • Real estate
  • Retail
  • Hospitality
  • Homecare agencies
  • Medical companies
  • Trucking and delivery companies

If you are a business owner, learn more about business process optimization for small businesses in the USA. We help you optimize your processes and get better results immediately!

How can I find out the price of your services for my company? – RE

Every project is individual and needs an especially skilled team, based on your requirements. This is an opportunity to hire a professional remote employee in the industry you need starting from $10 USD per hour.

Are you providing services based on the contract? – RE

Sure, we can provide as a contract based services as every month pay service.

What tools and equipment do you need for remote work? – RE

In order to work remotely, you need to have:

  • Computer
  • Dedicated Phone Line
  • IP Phone or Mobile Phone
  • Internet Connection
  • Telephone Headset
  • Transcription Software
  • Webcam
  • Printer and Scanner

How do I set my remote workplace? – RE

The 10 essentials for remote working setup in the home office.

  • Ergonomic equipment
  • Be prepared to communicate
  • Сreate a working atmosphere
  • Secure VPN remote access
  • A good quality headset
  • Use a business grade product
  • Avoid distractions

What tools allow employees to work remotely? – RE

Modern digital technologies offer various tools for collaboration and interaction of employees in different locations.

  • Time Doctor
  • ezTalks Cloud Meeting
  • Slack
  • Trello
  • Every Time Zone
  • Asana
  • Glip
  • Quip

Can I really make money working at home? – RE

Modern technology really allows you to effectively perform a number of duties and work from home. Some freelancers make good money by performing standard tasks and operations for their company.
As a rule, people who work remotely from home are asked to pay a small advance payment – usually from $50 to $150 – to make installations, create content, configure tools, etc. for launching.

How can I work on Amazon home sales selling remotely? – RE

If you want to work from home selling in Amazon, you must adhere to a specific plan of action. You can access the site by registering as a seller and placing goods that you intend to sell on Amazon. Next, you need to promote your products in Amazon and maintain competitive prices to motivate customers.

How fast do I need internet to work from home? – RE

Home Workplace Internet Requirements:
To work remotely from your home office you will need: high-speed DSL, cable or fiber optic Internet. The minimum download speed of an Internet connection is 5 Mbps. The minimum download speed of an Internet connection is 10 Mbps.

What is the application to work remotely from a home office? – RE

Traditionally, people call remote work applications software that allows the user to perform various tasks on a computer at home or elsewhere, to manage digital content creation processes or company activities from that computer, and to interact with other employees as if they were all local. Applications for remote work, collaboration, planning and accounting are usually located on the main server, which performs the maintenance and processing of operations, and users gain access to the software functionality using a remote computer or mobile device.

How to hire an employee to work remotely? – RE

For many years, many leading and small companies have been working with remote employees who perform various tasks necessary for the company, but working remotely. Google itself has more than 60 offices in 40 countries, and there are many distributed workers for remote work. Twitter has transferred many employees in connection with the coronavirus 19 epidemic to remote work. Many companies now transfer part of their employees to remote work. To do this, you need to take care of creating remote workplaces for employees that need to be equipped with an IP phone, a secure Internet connection, a computer, a software package for remote activities and access to the company’s cloud server. They allow remote access for specific and short-term employees, such as designers, assistants, marketers, advertisers, accountants, engineers, technologists, managers, contact operators, customer support, programmers and system administrators.

What is flexible remote work policy? – RE

With flexible work policies, an employee might work from home in the mornings, exercise at lunchtime, and then come into the office in the afternoons. Flexible work policies are characterized less by where employees work and more so by when they work, and if they’re able to change their schedules as it suits them.

Is remote work a good idea for your company in the context of the Coronavirus (COVID-19) pandemic and The Global Crisis? – RE

Yes! This is the most excellent idea that allows you to preserve all the capabilities of your company and receive revenue growth during a complex system crisis. Your employees maintain your potential and business development dynamics by working remotely from home. They will be safer without moving around the city and not working in the office. It will be psychologically more comfortable for them to survive a difficult time and not get stress. You will be able to accelerate the digitalization of your business and introduce innovative technologies in the activities of your company. You can save significantly on office and operating expenses.

How does an employee work at a remote work? – RE

Remote work from home is a type of work that allows professionals to work outside the traditional office environment, while at the same time fulfilling their usual duties. Consider this option from this perspective: instead of daily trips to work at the company’s office from a remote workplace, remote employees can perform their work and responsibilities, achieve their goals when it is convenient and in a comfortable home environment.

What is the best remote job among remote work from home? – RE

10 Best Work From Home Jobs for 2020

Virtual Assistant

Many companies work mostly online, so many of them hire virtual assistants for executives or leading specialists who help them organize, plan work and perform standard administrative tasks.

Social Media Manage

A social marketing manager can effectively carry out all his duties remotely from home, promoting the brand, advertising products and services and communicating with your customers.

  • Remote Call Center Operator
  • Remote Translator
  • Web Developer
  • Software Developer
  • Travel Agent
  • Freelance Copywriter
  • Data Entry Operator

Project Management 


Scrum is a project management technique, the main feature of which is that this method allows you to get a finished product with the specified functions in the shortest possible time. SCRUM is a universal method of project management, applicable to any industry. Software development life cycle (SDLC) is a general term that describes various software development methodologies used to improve the quality of software being created, as well as optimize the overall software development process, depending on the given initial conditions: budget, timelines, quality, functionality, development team , qualifications of specialists. Therefore, SCRUM and various SDLC techniques can be used depending on the baseline and goals that need to be achieved.

How do you know that each of your agents is doing a good job? – PM

Quality Assurance is our highest priority. Our goal is 100% customer satisfaction and we constantly employ numerous methods to ensure that all calls are handled in the most professional manner possible. To accomplish this, we record the majority of calls across all clients for later review. QA Supervisors also listen to live calls, giving instant feedback to our agents. We also randomly contact customers to receive feedback. Additionally, our phone system closely tracks hold time, talk time, and several other statistics, which are reviewed by management on a daily basis.

Call Center and Dispatching

Is the information provided to the call center secure? – CC

All information stored in our cloud service, whether entrusted by you or your clients, is secure according to PCI DSS compliance v2.0 and HIPAA requirements. Learn more in our legal section.

Accounting and Bookkeeping

Telecommunication for Business

Software and App Development

What is software? – S

Software is a program, the set of logical instructions, and that tells a computer what to do and how. All programs known as computer programs, video games, mobile applications and applications for scientific and commercial activities of a person that you have ever used are software for solving various tasks.

What are the two type of software? – S

There are two main types of software: system software and application software. Systems software includes the programs that are dedicated to managing the computer, mobile phone, smart devices itself, such as the operating system, file management utilities, and disk operating system.
An application program, or application, is special software designed to perform certain tasks and designed for direct use by a user of a computer, smartphone or smart device. Application programs interact with device resources, equipment, and other programs through the operating system. Application software includes computer programs and applications written for users or by users themselves to perform specific tasks and calculations by a computer. The Internet browser, File manager, Text editor, Music player, Calculator are examples of application programs (applications) that perform specific functions and tasks.

What is a software development? – S

Software development includes all the steps necessary for the design, installation and maintenance of software. The software development begins with an analysis of the tasks and functions of future software to determine what functions the software should perform. Then, a software architecture of the program is selected to structure its work, as well as the software interface design to provide the user with access to all the necessary functions of the program. After that, the coding process (writing code) is performed, which also includes the assembly of the program and testing to ensure the quality of the created program.

What is a software development process? – S

The software development process is the process of dividing the work of software development into separate phases to improve project management, design and programming processes, testing and product support. It is also known as a software development life cycle (SDLC). The methodology may include the pre-definition of specific deliverables and artifacts that are created and completed by a project team to develop or maintain an application. Most modern software development processes can be called as agile, flexible and efficient. Other methodologies include waterfall, prototyping, iterative and incremental development, spiral development, rapid application development, and extreme programming.

What is Software Development Life Cycle? – S

The Software Development Life Cycle or SDLC is the process through which the software production process takes place, which includes four main stages, which are: preparation, design, creation and support. SDLC also includes a detailed plan on how to develop, modify, maintain and replace a software system. The software life cycle is a period of time that begins from the moment a decision is made about the need to create a software product and ends when it is completely taken out of service.

What are the stages of software development life cycle? – S

The Software Development Life Cycle is a six steps include planning, analysis, design, development, implementation, testing, deployment and maintenance (support).

What is software development life cycle model? – S

The software development life cycle (SDLC) model is a list of stages or steps that contains processes, actions and tasks that are carried out during the development, use and maintenance of a software product. Popular SDLC models include the Waterfall model, Spiral model, Agile model, SCRUM and RUP models.

All SDLC models can be divided into 3 main groups:

  • Engineering approach;
  • Taking into account the specifics of the task;
  • Modern technologies of rapid development.

Cascading Software Life Cycle Model (Waterfall) – S

The algorithm of this method of software development life cycle has several advantages, but also has a number of significant disadvantages. This model of the software development cycle uses a sequential (cascading) system for organizing the software development process: creating system requirements, describing software requirements, analyzing tasks, designing, coding, testing, and operating.

Advantages of the Waterfall Model:

  • Consecutive execution of project stages in a strict fixed order
  • Allows you to evaluate the quality of the product at each stage


  • Lack of feedback between stages
  • Does not meet the real conditions of software product development

What is software as a service? – S

Software as a Service (SaaS) is a model for licensing and delivering software to a customer, in which the software is licensed by subscription and hosted on the seller’s server. It is sometimes called “software on demand.” Saas is one of the forms of using cloud software, a service model in which subscribers are provided with ready-made application software that is fully serviced by the provider-seller. In this model, the software (service) provider independently manages the application, providing customers with access to functions from client devices, usually through a mobile application or web browser. The main advantage of the SaaS model for the consumer of the service is the lack of costs associated with installing, updating and maintaining the operability of the equipment and the software running on it. As with all forms of cloud computing, customers pay not for owning the software as such, but for renting it, that is, for using it through a mobile application or web interface.

Software Development Services. What is Software Development Services? – S

Software development is the process of defining, programming, and testing programs related to the creation and maintenance of applications, frameworks, or other software components for obtaining applications that perform specified functions and tasks. Software Development Services includes activities such as task analysis, designing, planning, development, testing, deployment and maintenance of software to maintain its performance and productivity for customers.

What is software development outsourcing? – S

Outsourcing of software development is the practice of choosing a third-party software development services provider that can provide a full range of services for creating and maintaining software for a customer, manage all operational tasks related to software development. In other words, software development outsourcing is the transfer of tasks for creating, improving and maintenance software to external software company to develop the software. Software development outsourcing is one of the most popular technology outsourcing services for many companies that need to create, improve and update software for their production and commercial activities. Outsourcing of software development is one of the first places in the list of various outsourcing services.

What are benefits of the outsourcing of software development? – S

The outsourcing of software development, can provide a number of long-term benefits for company:

  • Reduction of capital costs for development and maintenance of software;
  • Increased software development efficiency;
  • Reduced labor costs for software development;
  • Optimization of time for which software is created;
  • Concentration of efforts of company employees on the core business;
  • Reducing the risks associated with the development of specialized software.

What is a software developing company? – S

Software companies create websites, develop software and applications for various types of operating systems and devices, such as various computers, mobile phones and smart devices. Some software companies create operating systems, other develop web browsers, and others develop websites and web applications. There are software companies that specialize in mobile applications for iOS and Android, others create software for computer production systems and robots in order to automate operational processes in production. Today, the fintech market is growing rapidly to help financial, investment, banking and insurance companies automate processes, increase productivity and simplify payment and investment workflow management.

What is the latest technology in software development? – S

Software development is constantly changing with the advent of new technologies and the introduction of advanced methods of software development. The blockchain, IoT, VR / AR and AI technologies are progressing and evolving as more technology companies and commercial organizations integrate these technologies into their daily operations. In 2020, these technologies will receive even more or much more brilliant applications in design, trade, manufacturing, logistics, tourism and marketing.

What are the top 10 of new technologies? – S

Here are the top 10 emerging technologies in 2020:

  • Artificial Intelligence
  • Blockchain
  • Augmented Reality and Virtual Reality
  • Cognitive Cloud Computing
  • Serverless computing
  • DevOps
  • Internet of Things (IoT)
  • 3D printing
  • Robotics
  • Biometrics.

What is the most popular Software Development Model? – S

  • Feature Driven Development Methodology
  • Agile Software Development Methodology
  • Spiral Methodology
  • SRUM Methodology
  • Dynamic System Development Model
  • Extreme Programming Methodology
  • Prototype Methodology
  • Rapid Application Development Methodology.

What is Waterfall model of software development? – S

Waterfall Model – Advantages
The advantages of waterfall development are that it allows for departmentalization and control. A schedule can be set with deadlines for each stage of development and a product can proceed through the development process model phases one by one.

What is Agile Software Development Life Cycle (SDLC) model – S

Agile software development life cycle (SDLC) model is a combination of iterative and incremental process models with focus on process adaptability and customer satisfaction by rapid delivery of working software product. Agile Methods break the product into small incremental builds. These builds are provided in iterations.

Is SDLC Waterfall or Agile model? – S

Waterfall model is a Liner sequential life cycle model of software development whereas Agile is a continuous and accelerated iteration of development and testing in the software development process. Agile methodology is known for its flexibility whereas Waterfall is a structured software development methodology.

What is application development? – S

Application development is the creation of applied computer programs to perform specific or special tasks and functions that are required by various enterprises and organizations to conduct their activities. Such applications include programs for accounting, financial and banking activities, programs for scientific calculations, web applications, hotel or ticket booking, web browsers, CRM and many other types of programs.

What is application development and delivery? – S

The process of creating software applications includes user interface design, programming, alpha and beta testing, and deployment. At the stage of application delivery, the developer installs, verifies and supports the developed application.

What is application design and development? – S

Application development includes design, design, programming, testing. The first step in this service is to analyze the tasks and determine the requirements for the functionality of the application to make the design as necessary for the requirements of the client. Coding and testing of the application program allows you to implement all the requirements and conditions provided without errors.

What is application development services? – S

Application development services is the design and programming services that developers provide to various enterprises and organizations for use in their activities. Some app developers provide consulting services for software promotion and may be available to software publishers to help in marketing and selling software.

Custom Application Development Services – S

Custom web application development services for creating functional and scalable web applications from web portals to SaaS solutions. Use the best experience and knowledge of a professional team for custom application development.

What is custom app development? – S

Custom application development is the development of software applications for specific goals and objectives, with specific user functionality in the organization. This special software, custom application, is designed to perform specific tasks and is specially created for use by the organization and the enterprise, in contrast to the standard software used by the mass user, such as various web browsers, text editors, pdf editors, multimedia players, etc.

What is an example of customized application? – S

Custom application – is the app solution that is specially developed for a specific users or functional, which is in contrast with broadly used mass-market software. For example, manufacturers of robots and automobiles, bankers and financiers need specialized software that must perform septicized tasks and have the necessary functionality to perform the required tasks

How do you outsource application development? – S

Application development outsourcing allows you to delegate the task of developing applications to external software developer who can help you create the necessary application faster and cheaper.
Here are some useful tips to ensure a fast development process and get high quality software.

  • Analyze the necessary key indicators.
  • Set the exact goal for the application.
  • Form and describe the necessary functions.
  • Find an experienced app developer.
  • Take the time to build a rapport.
  • Set clear deadlines and requirements.
  • Create a project implementation plan.
  • Collaborate with your partner developer.
  • Control production steps

How much does it cost to outsource app development? – S

Depending on the necessary goals and functionality, the cost of creating an application can range from 5,000 to 50,000 dollars. If you are primarily considering the complexity and number of users, consider a cost in the range of $ 15,000 to $ 35,000 for a simple application. A complex and multi-tasking application with many functions can cost from $ 50,000 to $ 100,000 when creating to outsourcing.

Should I outsource my app development? – S

Application development outsourcing will allow you to get the best product without spending your organization’s own resources: time and money. Outsourcing of application development has a number of advantages that make it possible to argue that it is profitable, convenient and efficient.
Outsourcing ensures that the time and money spent by the customer from the moment the project starts until the release of the finished application or product is crucial, especially if you need to quickly use the necessary application or offer the market a new product. Time is money!

Why is app development so expensive? – S

The high demand for developers of various business applications is one of the main reasons why application development can be quite expensive. Many commercial organizations want to access a huge audience of web users, 3.5 billion people, through various mobile applications, web applications and business applications, and 87% of them always keep their mobile devices at hand, which provides impressive communication and marketing opportunities.

How long does it take to create an app? – S

As a rule, the average application development time takes from 3 to 5 weeks for a simple application and can reach up to 2-3 months for a complex commercial or corporate application with many functions.

How do start making an app? – S

The main stages of application development:

  • Define the task to be solved by the application.
  • Define the necessary functionality.
  • Describe the flow and features.
  • Remove non-key application features.
  • Set the interface design.
  • Hire an application development team.
  • Integrate analytic tools.

What percent of apps are successful? – S

Application developers annually create hundreds of thousands of new application applications for various tasks. According to Gartner, in 2019, less than 0.05 percent of all commercial mobile applications become financially successful. However, commercial applications are the main goal of development and focus on the release of new software products and services for aspiring entrepreneurs and experienced companies.

What is the number 1 app in the world? – S

Worldwide Top Apps by Google Play Downloads:
The most popular apps in the world: WhatsApp, Facebook Messenger, TikTok, Facebook and Instagram.
WhatsApp was the world’s most downloaded application in the first quarter of 2019, with nearly 199 million installations, followed by Facebook Messenger, TikTok, Facebook, and Instagram.

What are the 5 most used apps in the world? – S

The List of Most Used Apps In The World 2020:

  • WhatsApp
  • Facebook
  • Facebook Messenger
  • Instagram
  • Snapchat
  • UC Browser
  • Uber
  • YouTube

What are the different types of apps? – S

There are three main types of applications, if we classify them according to the technology of creation and using:

  • Native apps are created for one specific platform or operating system.
  • Web Applications are a client-server application in which a client interacts with a web server using a web browser.
  • Hybrid apps or cross-platform apps that can be used on multiple platforms such as iOS and Android.

What are the benefits of apps? – S

Advantages of mobile applications over responsive e-commerce web sites:

  • Mobile Apps are faster
  • Personalized content for user
  • Instant online and offline access
  • Using device features
  • Push notifications and instant updates
  • Branding
  • Productivity improvement and cost reduction
  • Interactive engagement.

What are the most profitable apps? – S

  • List of apps that make the most:
  • Netflix
  • Tinder
  • Pandora Radio
  • iQIYI
  • LINE Manga
  • Sing Karaoke
  • Hulu

Why are mobile applications important? – S

Mobile applications can be used to improve marketing, personal communication offers, obtain accurate statistics, increase customer loyalty, because applications allow the company to directly contact their customers with advertising messages, promotions and purchases within applications sent to the client’s mobile device through the mobile application.

Website Development

What is the difference between web-site and application? – W

A website is defined by its static content, and a web application is notable for its interaction with users. A website can consist of a static content repository intended for all visitors, while a web application is interoperable and requires programmatic data entry and data processing.

Front Desk Helpers Co, 2020. Change your business mind!

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