FAQ page on Help Desk questions
Here you can find most frequently asked questions. Answers can help you to make right decision to cooperate with us.
What are your working hours?
We offer 24/7 service to our clients.
Can you provide multilingual support team?
While our core business is the English speaking mass market in the United States, our complete staff is capable of speaking English, Russian, Ukrainian. We have extended capabilities in all other European-based languages, including Spanish.
Can I try to use your service before payment?
We build our business on mutual trust between ourselves and our clients. Please contact our sales team for more information.
What kind of clients do you work with?
We focus on building long-term relationships with financially stable companies of any size or demand.
How do you check up on your team?
How do you know that each of your agents are doing a good job?
Quality Assurance is our highest priority. Our goal is 100% customer satisfaction and we constantly employ numerous methods to ensure that all calls are handled in the most professional manner possible. To accomplish this, we record the majority of calls across all clients for later review. QA Supervisors also listen into live calls, giving instant feedback to our agents. We also randomly contact customers to receive feedback. Additionally, our phone system closely tracks hold time, talk time, and several other statistics, which are reviewed by management on a daily basis.
Is the information provided to the call center secure?
All information stored in our cloud service, whether entrusted by you or your clients, is secure according to PCI DSS compliance v2.0 and HIPAA requirements.
How can I find out the price for your services for my company?
Every project is individual and need a special skilled people. Please contact our sales team for more information regarding the prices.
Are you provide services based on the contract?
Sure, we can provide as a contract based services as every month pay service.