The most frequently asked questions

Here you can find most frequently asked questions about outsourcing, IT services, dispatching, creating your own physical call center, software developers and more. Answers can help you to make the right decision to cooperate with us. Can’t find what you are looking for? Fill out this form and get an answer from our manager within 2 business hours!

What are your working hours?

We offer 24/7 service to our clients. You can contact our sales or marketing department with any questions Mon-Fri 9 a.m. – 5 p.m. EST (Eastern Time Zone, New York). Our headquarters is located in New Jersey, Old Bridge.

Can you provide multilingual support team?

While our core business is the English speaking mass market in the United States and Canada, our complete staff is capable of speaking Russian, Ukrainian, Chinese, etc. We have extended capabilities in all other European-based languages, including Spanish.

Can I try to use your service before payment?

We build our business on mutual trust between ourselves and our clients. Of course, you can see us working during a free 7-days set. During this training, you get to try out our skills and see us working and select the most appropriate employees only. Not satisfied with the skills of one of the operators? You can replace and ask us to provide you with another person, whose skills will better meet your tasks and requirements. Build your own remote team! You can get a free consultation here.

What kind of clients do you work with?

We focus on building long-term relationships with financially stable companies of any size or demand. We can successfully offer our remote employees and IT services (including software and app development) in such industries as:

  • IT development and engineering
  • Health
  • Financial services
  • Consumer products and services
  • Logistics and transportation
  • Business products and services
  • Real estate
  • Retail
  • Hospitality
  • Homecare agencies
  • Medical companies
  • Trucking and delivery companies

If you are a business owner, learn more about business process optimization for small businesses in the USA. We help you optimize your processes and get better results immediately!

How do you know that each of your agents is doing a good job?

Quality Assurance is our highest priority. Our goal is 100% customer satisfaction and we constantly employ numerous methods to ensure that all calls are handled in the most professional manner possible. To accomplish this, we record the majority of calls across all clients for later review. QA Supervisors also listen to live calls, giving instant feedback to our agents. We also randomly contact customers to receive feedback. Additionally, our phone system closely tracks hold time, talk time, and several other statistics, which are reviewed by management on a daily basis.

Is the information provided to the call center secure?

All information stored in our cloud service, whether entrusted by you or your clients, is secure according to PCI DSS compliance v2.0 and HIPAA requirements. Learn more in our legal section.

How can I find out the price of your services for my company?

Every project is individual and needs an especially skilled team, based on your requirements. This is an opportunity to hire a professional remote employee in the industry you need starting from 7 USD per hour.

Are you providing services based on the contract?

Sure, we can provide as a contract based services as every month pay service.

Front Desk Helpers Co, 2019. Change your business mind!

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